Director of HSS & Enterprise Compliance

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. Role Overview The Director, HSS & Enterprise Compliance, is a senior operational leader responsible for building, scaling, and running Stord’s enterprise HSS function across a high-growth, multi-site fulfillment network. This role carries broad ownership across occupational safety, physical security, loss prevention, and enterprise compliance -- driving the programs, teams, and infrastructure that protect Stord’s people, assets, and operations while positioning compliance as a commercial strength that supports customer growth and revenue. Reporting to the Head of Health, Safety & Security, the Director translates enterprise strategy into an operating organization -- leading Compliance Program Managers, and a network of site-level professionals to deliver consistent, high-quality HSS performance across every facility. This leader is equally comfortable in an executive conversation about risk and regulatory posture as they are reviewing corrective action trends with a Regional Leadership or supporting a customer audit. They bring operational discipline, regulatory depth, and a growth mindset to a function that directly influences Stord’s ability to win and retain business. Compliance is not a back-office function under this leader -- it is a front-line competitive capability. The Director ensures Stord’s compliance programs are enterprise-grade, credible, and structured to scale with the business, enabling sales to lead with confidence. What This Role Owns The Director owns the full HSS operating organization and its outcomes -- not just individual programs, but the people, structure, and accountability systems that make those programs work at scale. This includes: The HSS team: recruiting, developing, and leading Compliance Program Managers, and through them the full network of site-level HSS professionals. Enterprise HSS strategy execution: translating the vision set by the Head of HSS into an operating plan with clear priorities, milestones, metrics, and accountability across the organization. Enterprise compliance program performance: owning the outcomes of Stord’s OSHA, EPA, GMP, DOT, and adjacent compliance programs -- ensuring they are current, enforced, and audit-ready across all facilities. Compliance as a revenue enabler: partnering with Sales and Customer Success to position Stord’s compliance capabilities as a differentiator in the market, supporting regulated customer onboarding, RFP responses, and customer audit readiness. Safety and security program governance: setting performance expectations, reviewing regional and site-level outcomes, and driving continuous improvement across occupational safety, physical security, and loss prevention. Risk management: identifying, prioritizing, and mitigating enterprise-level HSS risks -- physical, regulatory, financial, and reputational -- before they affect operations or customers. HSS budget and resources: managing the function’s operating budget, headcount planning, and technology investments to ensure the organization is properly resourced for current and future scale. Cross-functional leadership: serving as the senior HSS voice in partnerships with Operations, Legal, HR, Finance, CX, and Sales -- ensuring HSS is integrated into business decisions. Key Responsibilities Team Leadership and Organizational Development Lead, develop, and hold accountable a team of Regional Managers, Compliance Program Managers, and through them a network of site-level HSS professionals across a multi-site fulfillment network. Set a high-performance culture within the HSS organization: clear expectations, direct feedback, and a development-first approach that builds the bench for future growth. Recruit and hire critical roles within the HSS function, including partnering with HR on sourcing, assessment, and onboarding. Conduct regular operating reviews to assess performance, address trends, and maintain alignment on enterprise priorities. Identify capability gaps across the team and build targeted development plans, training investments, and succession pipelines that keep the organization ahead of Stord’s growth. Represent the HSS function in senior leadership forums, ensuring the team’s work is visible, understood, and connected to broader business objectives. Compliance Program Leadership Provide senio