Director of Global Intelligence

Job Description Who We Are Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. The Role This multifaceted leadership role is responsible for the strategic direction, development, and management of CAA’s Global Intelligence function and Global Security Operations Center (GSOC). The Director of Global Intelligence leads the organization’s tactical and strategic intelligence programs, overseeing the collection, analysis, and dissemination of actionable intelligence to identify, assess, and mitigate threats to the company’s employees, executives, talent, global offices, business travelers, events, operations, and reputational assets. The Director will oversee the GSOC’s operational effectiveness, ensuring continuous monitoring, timely incident identification and escalation, coordinated response, and effective communication with relevant stakeholders. The role will also provide strategic oversight of enterprise access control systems and parking operations, ensuring appropriate security standards, access governance, operational consistency, and alignment with company policies and business requirements. Through strategic leadership, data-driven decision-making, cross-functional collaboration, and the effective application of emerging technologies, the Director will strengthen CAA’s ability to anticipate evolving threats, protect company assets, and support business continuity. This individual will establish performance standards, develop and maintain operational procedures, oversee internal teams and external service providers, and deliver actionable risk intelligence and operational reporting to senior leadership. The Director will work closely with Global Safety & Security leadership, executive stakeholders, regional security teams, Facilities, Human Resources, Information Technology, Legal, and other corporate partners to ensure intelligence, security operations, access control, and parking programs operate as an integrated and effective component of CAA’s global security strategy. Responsibilities Establishes and maintains cross-functional relationships with senior leadership to support the development and implementation of policies, strategies, and programs to assess and mitigate threats to company employees, executives, talent, facilities, events, operations, and other assets. Develops and executes the strategic direction of the Global Intelligence function, strengthening proactive and responsive capabilities in protective intelligence, threat monitoring, risk intelligence, threat assessment, and mitigation. Leads and manages Global Intelligence personnel, ensuring effective operations, timely intelligence dissemination, analytical rigor, and continuous program improvement. Oversees the Global Security Operations Center (GSOC), ensuring effective 24/7/365 monitoring, incident intake, triage, escalation, reporting, and coordination with internal stakeholders and external response partners. Establishes and maintains GSOC operating procedures, escalation protocols, incident management processes, service standards, and key performance indicators to evaluate operational effectiveness and response timeliness. Oversees the integration of intelligence reporting, threat response workflows, emergency notification systems, and incident management platforms to support coordinated security operations and informed decision-making. Provides enterprise-level oversight of physical access control programs, systems, policies, and procedures, partnering with Facilities, Security Systems, Human Resources, regional security teams, and building management to maintain appropriate access governance and security standards. Oversees parking operations and related access procedures, including parking permissions, credentialing, vendor coordination, operational standards, and the resolution of parking-related security or service issues. Establishes performance metrics and reporting mechanisms to assess the effectiveness of intelligence, GSOC operations, access control, and parking programs, identifying opportunities for improvement and operational efficiencies. Works with contract partners and external service providers to prepare, maintain, and manage detailed risk intelligence assessments of regions, countries, and specific business locations. Leads and mentors team members in applying structured analysis, critical thinking, and structured professional judgment tools to evaluate potential threats and vulnerabilities. Evaluates incoming reports and information, develops interpretations and projections, and produces timely intelligence assessmen