Director of Delivery Operations

Code for America believes government can work for the people, by the people, in the new digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions. Our employees build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on transparency and fairness, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts. Code for America is looking for a talented Director of Delivery Operations who will establish and embed the delivery practices, standards, and governance mechanisms that build on existing best practices while enabling our teams to execute with consistency and confidence across a growing portfolio of government-facing projects — from kick-off through to successful project completion. About the role:  Code for America works across a portfolio of complex, high-stakes projects — from products to technology-enabled advisory services — all aimed at helping millions of people access critical government benefits and services. As our portfolio grows and the demands on our government partners intensify, the consistency and discipline of how we deliver matters as much as what we deliver. The Director of Delivery Operations will build and steward the systems, standards, and practices that make our project delivery excellent and repeatable. This is an internal-facing, enabling role: you won't manage individual projects directly, but you'll shape how every Safety Net advisory project runs — from the moment a partnership is handed off from cultivation through to project close. You'll work closely with Program Directors, Project Sponsors, and key project and discipline leaders to embed practical delivery practices into day-to-day work, and you'll partner with senior program leadership to ensure our operating model stays grounded in what actually works in the field. This is a new role at Code for America, and the person who takes it on will have real strategic ownership — setting the priorities for how we invest in delivery infrastructure, making deliberate tradeoffs about where to standardize versus where to leave room for project-specific judgment, and bringing the best of delivery practice, AI-enabled tools and capabilities, and human-centered approaches to improving government services to keep Code for America at the leading edge of how this work gets done. This role will report to the  Senior Director of Safety Net and is expected to travel no more than 15% of the time.  Code for America is based in California and can employ those who reside full-time within the United States. This is a remote position. In this position you will: Delivery Standards & Practice Ownership Own and continuously improve Code for America's delivery methodology, including project management standards, tools, templates, playbooks, and governance frameworks Set and drive strategic priorities for delivery infrastructure investment in alignment with senior leaders — uplifting explicit tradeoffs about where standardization adds the most value and where over-prescribing would create friction rather than consistency ⁠— while bringing leaders and project teams along. Design and maintain protocols for the full project lifecycle: information handoffs from the Partnerships team at cultivation close, project kickoff facilitation and team onboarding, scope revision processes, and project close-out.  Collaborate with product operations to leverage learnings and best practices for common processes across product and advisory work.  Own and administer delivery tooling (e.g., Asana, Airtable), including how it's configured, how projects are structured within it, and how it supports visibility into project effectiveness across the portfolio Maintain a living library of easy-to-use delivery resources — templates, how-to guides, playbooks — that teams can access and apply without reinventing the wheel Identify and integrate AI tools into delivery workflows where they can meaningfully improve consistency, efficiency, or quality of execution, modeling responsible adoption for the broader team Coaching, Adoption & Change Management Note: The Director of Delivery Operations role is a people management role, but it is not expected to have direct reports initially. This role may eventually support in growing out a team, adopting direct reports as management needs evolve. Provide day-to-day support to project leaders to ensure delivery standards are understood and consistently applied across their projects Roll out training, tools & resources, and onboarding support to build project management capability across program teams Drive adoption of delivery standards through intentional change management — not just defining the practices, but creating the conditions for people to use them consistently Anticipate any resistance to new delivery practices before it surfaces, and work to understand and address it proactively, rather than waiting for adoption to stall Design and facilitate feedback loops — through quality assurance reviews, retrospectives, and structured check-ins — that surface what's working and what needs to evolve Identify patterns across projects (recurring risks, scope issues, handoff breakd