Director of Client Services

Director, Client Services Programs   We are seeking a   Director   to lead a high-performing, patient-centric client services program.   This role   is responsible for   overseeing program strategy, operations, and team performance in support of a large pharmaceutical copay initiative spanning multiple products and disease states.   Key Responsibilities   Lead end-to-end program operations, including design, execution, and continuous improvement of patient support and copay initiatives   Serve as the primary client partner, ensuring strategic alignment, strong relationships, and transparent communication   Provide leadership and direction to managers and staff, fostering a culture of accountability, innovation, and continuous development   Manage program resources, budgets, and staffing, including recruitment, onboarding, and performance management   Coordinate cross-functional teams to deliver integrated, compliant solutions aligned with client and business objectives   Monitor program performance using KPIs, metrics, and trend analysis; deliver insights and updates to executive leadership and stakeholders   Oversee risk mitigation and ensure effective program execution, scalability, and operational excellence   Facilitate collaboration between clients, internal teams, and third-party partners to support program delivery   Drive change management initiatives, including program enhancements and CRM/system updates   Maintain SOPs and documentation, ensuring compliance with SLAs, regulatory requirements, and contractual obligations   Represent the program in governance forums, including QBRs and strategic planning sessions   Ensure consistent communication and alignment across teams   regarding   program updates, processes, and priorities   Qualifications   Bachelor’s degree with 7+ years of experience in healthcare, service, or information-based industries, including leadership experience   Strong knowledge of specialty pharmacy and its integration with manufacturers and payors   Proven leadership skills with experience coaching, motivating, and developing high-performing teams   Excellent communication and presentation skills with strong interpersonal effectiveness   Demonstrated ability to build and   maintain   collaborative relationships with internal and external stakeholders   Strong analytical and organizational skills, with experience managing complex data and reporting processes   Experience with financial and budget management   Ability to   operate   effectively in a fast-paced, evolving environment with a high degree of independence   Customer-focused mindset with strong professionalism, empathy, and service orientation   Strong problem-solving, critical thinking, and active listening skills   Advanced technical   proficiency , including Microsoft Office and database management tools   Contact center experience, including script review and training, preferred   IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at  https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $150,000 - $165,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.