Director of Analytics and Reporting

Overview & Benefits Students are at the core of Bottom Line. Every day, we are energized by their drive, potential, and passion. We know that the success of our students will create a ripple effect in our communities.  Bottom Line is bridging the divide of educational inequity by providing a trusted advisor and the social capital necessary for our students to earn their bachelor’s degree, build financial stability, and successfully launch thriving careers. We primarily focus on students of color who will be in the first generation of their family to earn a college degree, are from low-income backgrounds, and are academically prepared for college.  For more than two decades, Bottom Line has been fighting for educational equity by ensuring that the right to a quality college education is accessible to those who's potential and drive exceed their opportunity. For first-generation degree-aspiring students from low-income backgrounds who face systemic barriers, Bottom Line’s advisors are a relentless ally who partner with them to find the right college, persist to a degree, and successfully launch a career.  As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that reduce the significant gap between first-generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, New York City, Ohio, and Chicago that collectively serve over 8,000 students.  When you join Bottom Line, you will find an organization that lives into its core values. We are committed to building strong, impactful relationships with our students, co-workers, schools, community partners, donors, and other supporters. We are engaging, responsive, caring, direct, honest, solutions-oriented, and we always follow through on our promises. We act with empathy and extend grace to ourselves and each other. We pursue ambitious goals, hold ourselves to high standards, make data-informed decisions, and orient to long-term success for our students and our organization. We operate with curiosity, evolve thoughtfully, take informed risks, and learn from successes, setbacks, and each other. Experts in our field are driven by our mission and motivated by the impact we are achieving.  At Bottom Line, we have a strong commitment to Diversity, Equity, and Inclusion. We aim to attract diverse candidate pools who hold these same values and are ready to help us along our journey toward greater equity and inclusion.  Bottom Line offers a comprehensive benefits package.  For more information about who we are, please review our Core Values and Careers Page.   Responsibilities Position Summary: The Director of Reporting and Analytics will be responsible for implementing a variety of dynamic reporting and analytics efforts in support of multiple business units (BUs): Development/Fundraising, Human Resources, Program, and Program Design.  While this person will have an analytical mindset, they will be adept at simplifying highly technical information for a non-technical audience. Specifically, the ideal candidate will be an equal part data designer/visualist and analyst with a strong reporting and analytics skillset and the ability to thrive in an environment that leverages agile principles to deliver work tasks on time. The Director will utilize Bottom Line’s modern Datawarehouse, business intelligence tool, multiple analytics techniques, and effective communication skills to provide integrated data-driven and actionable insights to support key stakeholders in making critical business decisions.  Additionally, the Director will create a roadmap that builds out a schedule for the necessary dashboards and reports that Bottom Line relies on frequently, and continually trains individuals within the organization to be good data stewards.    The Director will thrive in an environment with a high degree of individual responsibility but be able to partner with or oversee individuals from consultative groups performing a variety of reporting and analytics functions. Data analyses from this individual and/or the team of consultants that they will either collaborate with or oversee, will drive a deeper understanding of our students and funders, and continuously improve success factors for Bottom Line’s core programs and development strategies. The Director reports to the Managing Director of Research, Analytics, and Evaluation.  Primary Responsibilities (95%):   Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement  Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues  Use expertise in data structure to build new capabilities for the organization using data analytics   Manage the queue of reporting requests and prioritize reports, manage completion of requests, and communicate status and timeline to parties in a timely manner  Create reporting and analytics roadmap that establishes key milestones and deliverables, in support of current and future business needs and requirements – leverage Bottom Line’s data calendar as a starting point for this roadmap.   Ensure that timely, accurate and insightful reporting is developed and published for use.   Manage and/or partner with consultants to create and deliver reporting dashboards and action-oriented insights to inform program success, fundraising strategy and performance, and guide decision making on HR matters.   Support on-boarding and knowledge transfer process for new staff and/or consultants hired on the data team   Partner with Bottom Line Program teams across all regions, in developing reports and dashboards with metrics that inform them about their caseload and how well they are doing to meet key performance targets and indicators.    Consult with Development teams and conduct analyses, including understanding their fund