Director, Marketing Technology & Campaign Operations

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you. Our mission is simple: End Cyber Risk. We’re looking for a Director, Marketing Technology & Campaign Operations to be a part of making this happen. About the Role The Director, Marketing Technology & Campaign Operations owns the technology, data, and operational engine that powers Arctic Wolf’s global marketing organization — from the marketing technology (MarTech) stack and artificial intelligence (AI) roadmap through the campaign operations execution that turns strategy into delivered programs. This role sits on the Growth Services and Operations leadership team and reports directly to the VP, Growth Services and Operations. This leader owns the marketing technology ecosystem end to end, including Marketo administration, the broader go-to-market (GTM) technology stack, data architecture and governance, and the effort to embed AI into the team’s core workflows. The role also owns the operational engine that delivers campaigns on behalf of the teams that own strategy and pipeline targets, including Acquisition Marketing, Partner Marketing, Customer Marketing, and demand generation. This is a services and execution role for campaigns — it exists so the teams setting demand strategy have one reliable partner who builds, launches, and runs their programs to a high standard, on time, and within budget. Account-based marketing, pipeline acceleration and reengagement, and creative campaign programs sit outside this role's scope and remain owned by other teams. This leader owns campaign execution across email, webinar, direct mail, and content syndication across the NAM (North America), EMEA (Europe, the Middle East, and Africa), and APAC (Asia-Pacific) regions and Arctic Wolf’s sales plays, including the intake model, service level agreements (SLAs), build and QA standards, and the budget and MDF (market development funds) administration that keep the broader marketing organization moving without becoming a bottleneck. This is a people-leadership-heavy role, managing a distributed team that spans marketing technology, database management, email and nurture strategy, and campaign operations, and a close partner to the Senior Director, Campaigns and Content and the teams that own demand and pipeline targets. Responsibilities Marketing Technology Strategy & Architecture Own the strategy, architecture, and performance of the marketing technology ecosystem, including Marketo administration, governance, and configuration. Build and maintain a rolling 12- to 18-month technology roadmap aligned to company growth goals and GTM strategy. Own vendor selection, contract negotiation, and renewal decisions for MarTech tools, including intent and enrichment platforms, AI data layers, and integration platform as a service (iPaaS) tools. Continuously evaluate emerging technologies and vendors and recommend the highest-return investments. Set up, manage, and troubleshoot integrations across the stack, including with Salesforce and other core business systems. Embedding AI Into Marketing Operations Lead the strategy and execution for embedding AI into the marketing technology stack and daily team workflows. Identify and operationalize AI use cases that make marketers and sales development representatives (SDRs) more effective and efficient. Own measurable outcomes tied to AI adoption, including cycle-time reduction and process automation, and report progress to leadership. Stay ahead of MarTech and AI trends to keep Arctic Wolf’s stack modern and competitive. Data, Lifecycle & Reporting Infrastructure Own database strategy, lifecycle-stage design, lead scoring, and routing architecture in partnership with the marketing technology and database management team. Own the data and reporting infrastructure that supports campaign attribution, sales-play performance, and pipeline reporting. Establish data governance and compliance practices (e.g., GDPR, CCPA) that maintain accuracy and consistency across marketing systems. Ensure the technology stack is configured for scale, security, compliance, and operational excellence. Campaign Operations Leadership & Execution Excellence Own the end-to-end campaign operations model across email, webinar (ON24), direct mail (Sendoso), content syndication, and list management, in partnership with the Campaigns and Content team. Own the intake model, SLAs, prioritization, and operating cadence that campaign requests move through, including email rules of engagement. Ensure consistent build quality, tracking, and attribution setup in Marketo and Salesforce across the NAM, EMEA, and APAC regions and sales plays. Continuously identify opportunities to standardize and automate recurring campaign work. Marketing Investment Planning & Budget Governance Partner with the Revenue and Growth Leadership Team to develop the annual marketing budget, aligning spend with strategic growth priorities and pipeline targets. Implement processes and controls to track, approve, and reconcile spend, ensuring budget discipline, transparency, and alignment with corporate finance practices. Own budget and MDF administration for the team, including AWS Partner Funding requests, claims, and invoicing. People Leadership & Team Development Lead and develop a distri