Director, Integrated Facilities Management

Job Title Director, Integrated Facilities Management Job Description Summary The Facilities Management Director will manage and direct activities for the delivery of workplace services, operations and asset planning, maintenance and repair for an expanded portfolio with accountability for the overall delivery of portfolio management, including engineering services, site services, energy management and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio. Job Description Essential Responsibilities:   Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate standards of performance and needs   Assure integration, as applicable, across all service delivery work streams: facilities management, commercial management, project services, brokerage services and portfolio administration   Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied   Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts   Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded   Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward   Develop and maintain relationships with facility team leaders driving the operational and strategic goals   Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting   Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence   Ensure portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan   Lead and support the organization to develop a proactive approach to:   Drive continuous improvement philosophy and culture throughout the organization   Monitor sub- contractors’ performance and manage key contract relationships   Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements   Identify and recommend remedial actions and process changes   Ensure all required policies and procedures are adopted and used on site   Ensure all work s are competently completed   Comply with legislative, environmental, health and safety requirements   Minimize commercial risk to the business   Ensure Site Managers & Premises Coordinators maintain accurate, timely, qualitative and reliable management reporting   Develop and successfully implement an overall account plan designed to enhance the value of the client's portfolio to operate each property at peak efficiency without sacrificing quality, provide superior and responsive tenant and/or occupant services and ensure compliance with all applicable life safety and crisis management rules and regulations   Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property   Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry   Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards   Promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W’s products and services   Ensure that all matters/issues pertaining to human resources, legal and risk management are coordinated and resolved at the C&W levels   Oversee the budget preparation and development process, capital planning, cash flow management and production of monthly financial reports to ensure accuracy and completeness and confirm that all client reporting conforms to established reporting standards   Recruit, manage and train the facilities management staff to ensure an understanding of standard operating policies and procedures and their role in achieving the Plan by operating the property to meet or exceed our client's objectives   Develop, mentor and coach staff to achieve organizational sustainability and career growth   Participate , facilitate and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct   Ensure regulatory compliance and effective management of risk and liability for both C&W and client   Seize opportunities to expand C&W’s commercial relationship through the delivery of value-added services   Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals   Support and provide leadership to achieve C&W's and Client’s vision and mission and extol its values and professional behavior in the day-to-day conduct of business delivery and staff actions   Key Competencies:   Communication Proficiency (oral and written)   Technical Proficiency   Problem Solving/Analysis   Customer Focus   Financial Management   Leadership   Relationship Management   Team Orienta