Director, Financial Shared Services

Position Summary The Director, Finance Shared Services leads the company's transactional finance operations — Billing, Accounts Receivable, Accounts Payable, and Payroll — across Red River's multiple entities. Reporting directly to the CFO, this role owns the operating budget for the finance shared services function and is accountable for accuracy, timeliness, compliance, and continuous improvement across all four functions. Team Leadership & People Management Leads a team of approximately 15 employees across Accounts Receivable/Billing, Accounts Payable, and Payroll, including 4–5 direct reports. Oversees hiring, onboarding, performance management, coaching, and development planning across the team. Establishes team structure and distributes workloads to align with transaction volume, seasonality, and business needs; oversees staffing and capacity planning. Manages the shared services operating budget, including headcount and systems and technology expenditures. Fosters a culture of accuracy, accountability, and continuous improvement across the shared services function. Operational Ownership Owns the end-to-end performance of Accounts Receivable/Billing, Accounts Payable, and Payroll, ensuring transactions are processed accurately, timely, and in compliance with applicable policies and procedures. Establishes and monitors key performance indicators (KPIs) and service level agreements (SLAs) for each function, including metrics such as DSO, invoice processing time, payroll accuracy, and billing cycle time; drives corrective action and continuous improvement when performance falls below expectations. Establishes and maintains effective internal controls across the shared services functions and the organization’s multiple entities, including newly acquired businesses, ensuring appropriate segregation of duties, compliance, and audit readiness. Accounts Receivable/Billing Oversees the timely and accurate execution of invoicing, cash application, and collections. Participates in daily AR collections and billing calls and, as needed, daily cash forecasting calls with FP&A. Provides leadership and intervention on escalated issues, including billing disputes, significant past-due accounts, and customer credit risk concerns. Ensures billing is accurate, timely, and aligned with contract terms and revenue recognition policies. Owns resolution of systemic billing issues and partners with Sales and Legal to address contract-to-billing set-up and process issues. Ensures aging AR balances are consistently reviewed and actively addressed with customers; provides recommendations for appropriate write-offs and reserves when necessary. Accounts Payable Leads vendor invoice processing, three-way matching, and payment runs, including checks, ACH, and wires, ensuring timely and accurate execution. Establishes and maintains the delegation-of-authority framework for payment approvals and ensures appropriate controls are maintained. Directs resolution of escalated vendor issues and governs vendor master data to ensure accuracy, integrity, and appropriate controls. Leads the corporate Travel & Expense (T&E) program and serves as the functional owner for Concur, including travel booking and expense reporting. Monitors compliance with T&E requirements and recommends policy updates based on spending trends and business needs. Manages the daily auditing of expense reports and partners with Concur/SAP to address audit issues and update audit rules as needed. Directs 1099 vendor tax reporting, including issuance, corrections, and federal and state filings; partners with AP to ensure accurate vendor data and provides oversight of internal and vendor-supported filing processes. Payroll Ensures accurate, compliant, and timely payroll processing across all payroll cycles, entities, and jurisdictions. Leads the organization’s payroll tax and regulatory compliance across multiple entities and states, including multi-state and multi-entity withholding, wage and hour requirements, and garnishments; combines direct execution of filings with oversight of team- and vendor-prepared work. Serves as the escalation point for complex payroll issues and partners with HR, Legal, and external payroll experts on compliance matters, including new tax requirements, registration in new jurisdictions, changes to officers or addresses, and updates to state SUI experience ratings. Coordinates required activities performed by Red River and information provided to third-party payroll tax providers. Leads the Finance component of the current UKG implementation, partnering with HR and IT on payroll design, configuration, testing, and go-live. Serves as the Finance owner for UKG payroll functionality, ensuring ongoing system configuration, controls, processes, reporting, and support align with payroll requirements and business needs following system go-live. Partners with Corporate Development to identify and implement required earnings and deductions for acquired companies. Billing Partners with Controllership on month-end close deliverables owned by shared services (accruals, reconciliations, reporting deadlines). Leads process improvement and automation initiatives (e.g., AP/AR automation tooling) to improve efficiency and reduce manual risk. Acts as the primary point of contact for internal and external audit requests related to AR, AP, Payroll, and Billing. Leads integration of AR, AP, Payroll, and Billing processes for newly acquired entities into shared services and represents the function in ERP/HRIS implementations and related policy changes. Reports operational performance, risks, and budget status to the CFO on a regular cadence. Requirements: Minimum of 10 years of progressive experience in financial transaction roles Undergraduate degree in Finance, Accounting or Business Administration required, CPA certification preferred Demonstrate a complete understanding of accounting theo