Director, Digital Platforms & User Experience

The Director, Digital Platforms & User Experience leads the delivery, governance, and continuous improvement of ACOG’s digital platforms, including the website, community platform, LMS, and mobile app experience. This role ensures that ACOG’s digital properties are stable, scalable, accessible, and aligned with business  and user   needs.  The Director leads platform operations and governance while establishing UX standards, managing strategic vendor partnerships, and continuously  optimizing  the digital ecosystem through performance measurement, analytics, testing, and user feedback to deliver  a  seamless , consistent user experience across channels.   This role partners closely with IT, Membership, Marketing  and Communications ,  Publishing and Product Development,  Meetings ,  and Data Strategy to execute ACOG’s digital roadmap and support the broader Digital Experience Framework.   Note: This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C. Supervisory Responsibilities:   This position does have direct supervisory responsibilities, which may include serving as a coach and mentor for those they supervise.       Duties/Responsibilities:   Provide strategic ownership and oversight of ACOG's digital platform portfolio, establishing priorities, governance, and performance expectations while leading the team responsible for platform delivery and operations. , including Optimizely DXP, community platform,  LMS,  mobile app ,  event a pplications, email platforms,  and  all other  marketing technology   Oversee platform stability, performance, accessibility, and release cycles   L ead   str ategy   of  the   component  library, templates, and design system standards   Ensure consistent implementation of taxonomy, metadata, and tagging   Lead  technical  UI/ IA  standards across all digital platforms   Partner with  the Director, Brand and Content Design  to ensure digital platforms support ACOG's brand, content design, and creative standards while  delivering a consistent, accessible, and  user - friendly  digital  experience .   Ensure accessibility  compliance ,  usability  best practices , and  end  user training   Oversee  digital platform  QA processes, testing cycles, and defect resolution   Partner with business teams to  validate  user needs and experience improvements   Implement and  maintain  digital governance workflows, including governance and platform decision pathways   Manage  Agile  delivery processes, sprint planning, backlog prioritization, and release management   Maintain documentation, workflows, and operational processes for platform management   Ensure alignment with enterprise digital policies and standards   Manage day-to-day vendor relationships, ensuring accountability for delivery, communication, and quality   Oversee contracts, scopes of work, and performance metrics   Drive  the digital platform strategy and platform portfolio roadmap, approving platform priorities, investments, and major system and user experience decisions.   Prioritize enhancements, optimizations, and platform improvements   Identify  opportunities for efficiency, scalability, and member value   Partner with Data  Team  to ensure platforms support analytics, tagging, and measurement   Manage personalization capabilities across digital platforms, ensuring experiences are tailored, data ‑ informed, and aligned with ACOG ’ s digital  experience  roadmap.   Use insights to inform platform enhancements and UX improvements   Monitor platform KPIs and report performance trends   Required Skills/Abilities:    Strong expertise in digital platform management, UX/UI principles, and component-based design   Deep understanding of digital platforms and ecosystems   Experience with Agile methodologies and continuous improvement models   Excellent communication, collaboration, and stakeholder management skills   Ability to manage complex projects, competing priorities, and cross-functional teams   Strong vendor management and contract oversight capabilities   Knowledge of accessibility standards, taxonomy, metadata, and digital governance   Education and Experience:   Bachelor’s degree in digital media, information systems, human-centered design, or related field   10 years of experience in digital platform management, UX, or product management   Experience leading teams and managing vendors in a digital environment   Experience with enterprise platforms, Agile delivery, and digital operations   Nonprofit or association experience preferred but not  required   Salary Range $120,000 — $135,000 USD Our Perks Paid Parental Leave – Breastfeeding Friendly Workplace –  Flexible work schedule –  Commuting Allowance – Generous Paid Time Off – Holiday Pay – Life Insurance – Community Volunteering Opportunities – Generous 401(k) Company Contributions – Medical, Dental, and Vision Insurance – Learning Opportunities and Tuition Reimbursement – Company-Sponsored Team Outings – and more! ACOG is an EEO employer committed to providing equal employment opportunities to all applicants and employees. As a federal government contractor and in accordance with applicable laws, regulations, and Executive Orders, the College takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster:  EEO is the Law . The College also participates in E-Verify .