Director, Continuous Improvement

Job Description: Who We Are:   We’re  Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C,  B2B  and public sector organizations to unify commerce operations from product discovery to product delivery.   We’re   building toward  a world where commerce has no bounds. Our enterprise-grade software,  services  and  logistics  infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.   Our goal is to be the global backbone of commerce. To achieve it,  we’re  looking for entrepreneurial,  innovative  and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are.  Sound  like you?  We’d  love to hear from you.   Cart.com Fast Facts:   6,000+ customers worldwide   1, 2 00+ employees globally   1 5  warehouses nationwide, totaling over  10 million square feet  of space   Headquartered in Houston, TX with international offices    Our values:   Cart.com is building a company that is committed to living out these 6 core values:   Be brand obsessed:  Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.   Think beyond the box:  “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.   Don’t  give up:  We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.   Speak up:  We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.   Work together:   We’ve  built a team that prides itself on diversity of thought and background. Collaboration is better  with  contrast.   Remember to be human:  We work hard, but we leave room for the people,  places  and things that we love.   AI is part of how we work.  It’s  not  dong  the hiring.  We'll  use AI in parts of our  process  and we think you should feel free to use it too — for research, prep, whatever helps. But our interviews exist to meet  you , not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask:  [email protected]    Remote:   Candidates who live in or around  Groveport, Ohio  with the ability to  work  a flexible schedule based on the needs of the business.    Th e Role:      As the  Director of Continuous Improvement , you will serve as a strategic operational partner responsible for driving process excellence, productivity improvements, and client satisfaction across  Cart.com's  fulfillment operations. Based primarily in our largest building in Groveport, Ohio, this individual contributor role will work closely with site leadership, operations teams, clients, and corporate partners to  identify  opportunities, implement solutions, and deliver measurable business results  throughout the entire network .   You will lead continuous improvement initiatives that enhance labor efficiency, service delivery, quality, safety,   AI   and employee engagement. You will act as a catalyst for change by  leveraging  data, Lean principles, and strong stakeholder relationships to improve operational performance and create a culture of continuous improvement.     This role is ideal for a results oriented operational leader who has successfully driven continuous improvement programs within high-volume fulfillment, eCommerce, or  third   party  logistics  environments and thrives on solving complex business challenges through influence, collaboration, and data-driven problem solving rather than direct people management.   What You'll Do   Partner with  fulfillment  site leadership to  identify , prioritize, and execute continuous improvement initiatives that improve productivity, quality, safety, and customer outcomes.   Drive measurable improvements in labor-to-revenue (LTR) performance, labor efficiency, throughput, order accuracy, inventory accuracy, and service-level attainment.   Analyze operational performance data to  identify  trends, root causes, bottlenecks, and opportunities for process optimization.   Lead Kaizen events, process mapping exercises, root cause analyses, and other Lean methodologies to  eliminate  waste and improve workflows.   Develop and implement standardized operating procedures and best practices across supported fulfillment centers.   Collaborate with clients and operational leadership to improve service delivery, strengthen client relationships, and drive positive client business reviews.   Partner with Operations, Engineering, IT, Finance, HR, and Customer Success teams to implement scalable process improvements and operational solutions.   Support new client launches, process transitions, and operational readiness initiatives by ensuring efficient and scalable workflows.   Build business cases and ROI analyses for operational improvement opportunities, technology investments, and automation initiatives.   Monitor and communicate project progress, key performance indicators, and  realized  business impact to leadership stakeholders.   Champion a culture of continuous improvement by coaching leaders and teams on Lean principles, problem-solving methodologies, and accountability for results.   Identify  opportunities to improve employee engagement, retention, and team effectiveness through better processes, leadership practices, and operational consistency.   Who You Are   You are passionate about continuous improvement and enjoy solving complex operational challenges through data-driven decision making.   You  possess  strong influencing skills and can build part