Director, Change Management Strategy

Exemption Status: United States of America (Exempt) $155,380 - $221,416 - $287,451 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.” This position is not eligible for Sponsorship. MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Summary The Director Change Management Strategy will design, operationalize, and continuously improve MedImpact’s enterprise change management framework, tools, governance, and measurement approach. This role creates the methods, playbooks, readiness standards, release change patterns, and adoption measurement model used by the Enterprise Change Management Center of Excellence across the organization whose role is to ensure that projects and programs deliver value, on time and on budget. The role should balance enterprise discipline with practical execution, so the COE accelerates programs rather than becoming a process checkpoint. Essential Duties and Responsibilities include the following. Other duties may be assigned. Design and evolve the enterprise change management framework, methodology, playbooks, templates, readiness standards, and measurement model for use across the organization. Define MedImpact’s standard change approach for product/platform releases, including readiness checklists, release communications, training enablement, command center planning, hypercare, and transition-to-support expectations. Create a practical change tiering model that determines the level of change support required based on program complexity, stakeholder impact, regulatory risk, client/member impact, operational disruption, and go-live risk. Based on complexity, readiness and impact assessments, and periodic project and program status reporting, implement a phase-gate process that assesses projects’ readiness to move to the next phase of execution (e.g. pilot, development, launch, transition). Establish enterprise change intake, impact assessment, prioritization, governance, and reporting routines that help leaders understand change volume, collision points, adoption risk, readiness, and capacity constraints. Develop reusable frameworks for product readiness, stakeholder segmentation, persona-based adoption, sponsor engagement, communications planning, training strategy, go-live readiness, and post-launch reinforcement. Build an enterprise change scorecard and dashboard that connects readiness, adoption, training completion, support volumes, behavior change, operational performance, risk reduction, member/client experience, and program outcomes. Develop a community of practice for change practitioners, product owners, business change champions, and support partners to improve consistency and share lessons learned across programs. Develop and conduct a periodic forum where product, platform and project health is assessed, risk mitigation plans are confirmed and best practices are enforced. Partner with executives, program leaders, HR, communications, compliance, technology, operations, clinical leaders, product owners, and support leaders to embed change planning into delivery from the start. Create guidance for managing change in regulated healthcare environments, including impacts to PHI/PII handling, auditability, SOP updates, training documentation, compliance review, and client/member communications. Recruit, supervise and develop Change Leads I, II and III and Change Management Coordinator roles. Coach senior leaders and program sponsors on sponsorship expectations, decision-making cadence, launch readiness, resistance management, and leadership communications. undefined Supervisory Responsibilities           Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary. Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representat