Director, Change Management & Communications

RaceTrac Company Overview Job Description: The Director, Change Management & Communications leads RaceTrac’s enterprise change management and internal communications strategy, helping the organization successfully navigate growth, transformation, and business change. This role partners with executive leaders and teams across the business to drive organizational readiness, strengthen leadership communication, and ensure employees understand, adopt, and sustain key initiatives that support RaceTrac’s long-term success. What You'll Do Establish and lead RaceTrac’s enterprise change management strategy, governance framework, methodologies, standards, and tools. Develop and execute enterprise communications strategies aligned with business priorities and organizational goals. Lead change readiness assessments, stakeholder engagement plans, impact analyses, and adoption strategies for major initiatives. Partner with executive leadership, HR, Operations, Project Management, Learning, and Communications teams to drive successful transformation efforts. Create and maintain change management frameworks, playbooks, templates, and communication resources for leaders and project teams. Serve as a trusted advisor to senior leaders on change leadership, communication effectiveness, employee engagement, and organizational readiness. Oversee integrated change, communication, training, and engagement plans that support enterprise initiatives from planning through implementation and sustainment. Monitor adoption, engagement, and communication effectiveness while providing insights, recommendations, and executive reporting. Build organizational capability through leadership coaching, workshops, training, and best practices that strengthen adaptability and resilience. Lead and develop the Change Management & Communications team while fostering a culture of transparency, continuous improvement, and accountability. Success Measures (First 6–12 Months) Establish a consistent enterprise change management framework and governance model across key initiatives. Implement communication standards, messaging frameworks, and best practices that improve employee engagement and alignment. Successfully support major business transformations through measurable adoption and stakeholder engagement outcomes. Build strong partnerships with executive leaders and become a trusted advisor on change strategy and communication planning. Develop reporting and measurement processes that provide clear visibility into readiness, adoption, and communication effectiveness. Increase organizational capability through leader training, coaching, and change management resources. What We're Looking For Required Skills & Experience Bachelor's degree in Business, Human Resources, Communications, Organizational Development, Psychology, or a related field, or equivalent experience. 10+ years of progressive experience in Change Management, Communications, Organizational Effectiveness, Human Resources, or related disciplines. 5+ years of people leadership experience. Proven success leading enterprise-wide transformation, change management, and communication initiatives. Experience partnering with executive leadership and influencing across a complex, matrixed organization. Strong stakeholder management, strategic planning, communication, and organizational effectiveness skills. Demonstrated ability to drive adoption, engagement, and organizational readiness for large-scale initiatives. ​Preferred Skills Advanced experience developing enterprise change management methodologies and governance frameworks. Background supporting large-scale technology, operational, or organizational transformation programs. Certification in Change Management (Prosci, ACMP, or similar). Experience building internal communications functions, standards, and communication strategies. Experience leading organizational development, leadership effectiveness, or workforce transformation initiatives. Who You'll Work With In this role, you'll work closely with executive leadership, Human Resources, HR Technology & Operations, Talent, Project Management teams, Communications partners, and leaders across the organization. You'll serve as a trusted advisor and strategic partner, helping teams successfully navigate change while keeping employees informed, engaged, and aligned with business priorities. Fueled by Growth, Driven by You At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.  To see what #LifeatRaceTrac is like, visit our  LinkedIn ,  Facebook , and  Instagram  pages. All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Responsibilities: Enterprise Change Management Strategy & Governance   Establish and lead the enterprise change management strategy, methodology, governance framework, standards, and tools.  Develop organizational capabilities that enable effective and sustainable adoption of strategic, operational, workforce, and technology transformations.  Integrate change practices into enterprise initiatives and project delivery methodologies.  Create and maintain frameworks, templates, playbooks, and resources for leaders and project teams.  Assess