Director, Business Systems and Integration

About SugarAI SugarAI is redefining CRM for the age of AI. We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next. More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference. Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done. If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you. Where You Fit In As Director, Business Systems & Integration at SugarAI, you will report to the VP, IT and lead the team responsible for our internal business applications, integrations, and the platforms that connect them. You will bring structure, scalability, and reliability to how Sugar’s systems and data operate across the company. This role sits at the intersection of enterprise systems, integration architecture, and operational execution. You will modernize how systems connect, establish a clear integration strategy and governance model, and elevate the team’s ability to plan and deliver work with predictability and transparency. You will also help shape how AI-enabled capabilities are introduced across Sugar’s internal systems and operational workflows. In this role, you will ensure the business systems and integration architecture can support intelligent automation, operational insights, and scalable AI-assisted processes, while also advancing how the iApps team uses AI to improve its own delivery, documentation, testing, support, and operational effectiveness. This is a hands-on leadership role for someone who can operate both strategically and tactically—setting direction while actively unblocking teams and driving execution. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week. Denver preferred, open to Remote We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: ·       Excellent healthcare package for you and your family ·       Savings and Investment – 401(k) match ·       Unlimited Paid Time Off ·       Paid Parental Leave ·       Online Legal Services (Rocket Lawyer) ·       Financial Planning Services (Origin) ·       Discounted Pet Insurance (Embrace Pet Insurance) ·       Corporate Benefit Program (Working Advantage).  This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public ·       Health and Wellness Reimbursement Program ·       Travel Discounts ·       Educational Resources - Career & Personal Development Program ·       Employee Referral Bonus Program ·       We are a merit-based company - many opportunities to learn, excel and grow your career! If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. #LI-Hybrid