Digital Solution Cnslt. Sr. Consultant

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce QA Automation Engineer to join our team in Bangalore, Karnataka, India. Scope of Services •  Develop, maintain, and execute automated functional, regression, integration, smoke, and end-to-end test suites using Cypress and JavaScript or TypeScript. •  Design test strategies, test plans, test scenarios, traceability, test data, entry and exit criteria, and release-quality reporting. •  Perform manual and automated testing of Salesforce Service Cloud, Lightning applications, Lightning Web Components, Flows, Apex-driven functionality, security, permissions, and integrations. •  Test Einstein Bots and other digital assistants across conversation flows, intents, entities, context variables, authentication, transactions, fallback behavior, error recovery, and bot-to-agent handoff. •  Validate Omni-Channel routing, queues, skills, presence, transcripts, pre-chat context, escalation, agent workflows, and service-level behavior. •  Test digital engagement channels such as web messaging, in-app messaging, SMS, and WhatsApp when in scope, including templates, consent, session handling, routing, and escalation. •  Develop API and integration tests for REST, SOAP, middleware, event-driven interfaces, and downstream systems of record. •  Integrate automated tests with CI/CD pipelines and establish repeatable quality gates, execution reports, and failure diagnostics. •  Participate in refinement, sprint planning, reviews, defect triage, release readiness, and production issue investigations. •  Document defects with reproducible evidence, assess severity and business impact, support root-cause analysis, and verify corrective actions. Required Experience and Qualifications •  Five to seven years of software quality assurance or quality engineering experience. •  At least three years of hands-on test automation experience, with strong current expertise using Cypress. •  Proficiency with JavaScript or TypeScript and experience designing maintainable automation frameworks, reusable components, fixtures, mocks, and test utilities. •  Demonstrated experience testing Salesforce applications, preferably Service Cloud, Lightning Experience, Flows, Apex, LWC, Salesforce security, and enterprise integrations. •  Demonstrated experience testing Einstein Bots, enterprise chatbots, virtual assistants, or conversational AI solutions. •  Experience testing REST APIs and integration workflows using tools such as Postman, ReadyAPI, SoapUI, or code-based API frameworks. •  Strong knowledge of test design techniques, risk-based testing, regression strategy, defect management, test-data management, and quality metrics. •  Ability to work independently and communicate test risks, evidence, and release recommendations to technical and business stakeholders. Salesforce and Chatbot Testing Capabilities •  Service Cloud testing across Case Management, Knowledge, Omni-Channel, routing, queues, console applications, entitlements, milestones, macros, quick text, and service analytics. •  Validation of chatbot dialogs, intents, entities, utterance variations, context retention, branching, disambiguation, fallback, error handling, timeout, escalation, and human handoff. •  Testing of authenticated and unauthenticated chatbot journeys, role-based access, sensitive-data handling, auditability, privacy, and negative-security scenarios. •  Validation of multilingual and localized chatbot experiences, preferably English plus Spanish and/or Portuguese. •  Cross-browser, responsive, accessibility, usability, and compatibility testing for customer and agent experiences. •  Validation of operational chatbot measures such as containment, transfer, fallback, abandonment, response time, resolution, and customer-experience outcomes. Preferred Tools and Experience •  Selenium WebDriver experience and the ability to maintain or transition existing Selenium automation assets. •  Tricentis Tosca experience, including model-based automation, reusable test steps, test-data management, and execution reporting. •  Azure DevOps, Git, Jenkins, Gearset, or comparable source-control, CI/CD, deployment, and test-management tooling. •  SQL or data-query experience for back-end validation, reconciliation, and test-data verification. •  Experience with test management and defect tools such as Azure DevOps Test Plans, Jira, Zephyr, qTest, or equivalent. Performance Testing Experience: Plus •  Experience using JMeter, PlayWright, LoadRunner, BlazeMeter, NeoLoad, k6, or a comparable performance-testing tool. •  Ability to design load, stress, endurance, spike, and scalability scenarios for Salesforce-integrated applications, APIs, and chatbot services. •  Experience analyzing response time, throughput, concurrency, error rates, bottlenecks, integration latency, and system behavior under peak demand. •  Ability to produce performance baselines, findings, and actionable recommendations while accounting for Salesforce platform limits and test-environment constraints. Preferred Certifications •  ISTQB Certified Tester Foundation Level or an advanced ISTQB test automation credential. •  Salesforce Certified Administrator. •  Tricentis Tosca certification or relevant performance-testing certification. AI-Assisted Quality Engineering •  Use approved AI-assisted tools such as GitHub Copilot, Claude Code, or Cursor to accelerate test design, Cypress automation, API-test development, test-data preparation, debugging, refactoring, and test documentation. •  Generate candidate test scenarios from user stories and acceptance criteria, then independently validate functional, negative, security, accessibility, integration, chatbot, channel, and regression