Digital Solution Cnslt. Sr. Consultant

India T&M Special Bonus:     NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce QA Automation Engineer to join our team in Bangalore, Karnataka, India. Scope of Services •  Develop, maintain, and execute automated functional, regression, integration, smoke, and end-to-end test suites using Cypress and JavaScript or TypeScript. •  Design test strategies, test plans, test scenarios, traceability, test data, entry and exit criteria, and release-quality reporting. •  Perform manual and automated testing of Salesforce Service Cloud, Lightning applications, Lightning Web Components, Flows, Apex-driven functionality, security, permissions, and integrations. •  Test Einstein Bots and other digital assistants across conversation flows, intents, entities, context variables, authentication, transactions, fallback behavior, error recovery, and bot-to-agent handoff. •  Validate Omni-Channel routing, queues, skills, presence, transcripts, pre-chat context, escalation, agent workflows, and service-level behavior. •  Test digital engagement channels such as web messaging, in-app messaging, SMS, and WhatsApp when in scope, including templates, consent, session handling, routing, and escalation. •  Develop API and integration tests for REST, SOAP, middleware, event-driven interfaces, and downstream systems of record. •  Integrate automated tests with CI/CD pipelines and establish repeatable quality gates, execution reports, and failure diagnostics. •  Participate in refinement, sprint planning, reviews, defect triage, release readiness, and production issue investigations. •  Document defects with reproducible evidence, assess severity and business impact, support root-cause analysis, and verify corrective actions. Required Experience and Qualifications •  Five to seven years of software quality assurance or quality engineering experience. •  At least three years of hands-on test automation experience, with strong current expertise using Cypress. •  Proficiency with JavaScript or TypeScript and experience designing maintainable automation frameworks, reusable components, fixtures, mocks, and test utilities. •  Demonstrated experience testing Salesforce applications, preferably Service Cloud, Lightning Experience, Flows, Apex, LWC, Salesforce security, and enterprise integrations. •  Demonstrated experience testing Einstein Bots, enterprise chatbots, virtual assistants, or conversational AI solutions. •  Experience testing REST APIs and integration workflows using tools such as Postman, ReadyAPI, SoapUI, or code-based API frameworks. •  Strong knowledge of test design techniques, risk-based testing, regression strategy, defect management, test-data management, and quality metrics. •  Ability to work independently and communicate test risks, evidence, and release recommendations to technical and business stakeholders. Salesforce and Chatbot Testing Capabilities •  Service Cloud testing across Case Management, Knowledge, Omni-Channel, routing, queues, console applications, entitlements, milestones, macros, quick text, and service analytics. •  Validation of chatbot dialogs, intents, entities, utterance variations, context retention, branching, disambiguation, fallback, error handling, timeout, escalation, and human handoff. •  Testing of authenticated and unauthenticated chatbot journeys, role-based access, sensitive-data handling, auditability, privacy, and negative-security scenarios. •  Validation of multilingual and localized chatbot experiences, preferably English plus Spanish and/or Portuguese. •  Cross-browser, responsive, accessibility, usability, and compatibility testing for customer and agent experiences. •  Validation of operational chatbot measures such as containment, transfer, fallback, abandonment, response time, resolution, and customer-experience outcomes. Preferred Tools and Experience •  Selenium WebDriver experience and the ability to maintain or transition existing Selenium automation assets. •  Tricentis Tosca experience, including model-based automation, reusable test steps, test-data management, and execution reporting. •  Azure DevOps, Git, Jenkins, Gearset, or comparable source-control, CI/CD, deployment, and test-management tooling. •  SQL or data-query experience for back-end validation, reconciliation, and test-data verification. •  Experience with test management and defect tools such as Azure DevOps Test Plans, Jira, Zephyr, qTest, or equivalent. Performance Testing Experience: Plus •  Experience using JMeter, PlayWright, LoadRunner, BlazeMeter, NeoLoad, k6, or a comparable performance-testing tool. •  Ability to design load, stress, endurance, spike, and scalability scenarios for Salesforce-integrated applications, APIs, and chatbot services. •  Experience analyzing response time, throughput, concurrency, error rates, bottlenecks, integration latency, and system behavior under peak demand. •  Ability to produce performance baselines, findings, and actionable recommendations while accounting for Salesforce platform limits and test-environment constraints. Preferred Certifications •  ISTQB Certified Tester Foundation Level or an advanced ISTQB test automation credential. •  Salesforce Certified Administrator. •  Tricentis Tosca certification or relevant performance-testing certification. AI-Assisted Quality Engineering •  Use approved AI-assisted tools such as GitHub Copilot, Claude Code, or Cursor to accelerate test design, Cypress automation, API-test development, test-data preparation, debugging, refactoring, and test documentation. •  Generate candidate test scenarios from user stories and acceptance criteria, then independently validate functional, negative, security, accessibility, integration, ch