Digital Site Services Lead, IT Generalist - Tucson AZ Onsite

Date Posted: 2026-09-13 Country: United States of America Location: US-AZ-TUCSON-M10 ~ 3360 E Hemisphere Loop ~ BLDG M10 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required Digital Technology Site Services Lead Manager, Information Workplace Services (P4) Raytheon Digital Technology (DT) Tucson, AZ – Onsite position Eligibility to obtain a US Security Clearance required. At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.  Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedom and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. Raytheon Digital Technology Site Services is accountable for the overall successful implementation and integration of DT Services across all Raytheon for all assigned sites. The DT Site Services Site Lead is responsible for overseeing the integration of all D/IT Services and engagements with Site Executives and leadership teams to include understanding priorities for the site, areas of concern, opportunities for change, demand planning and improvements. This role is required to have a site presence to their home-based site of responsibility. The Site Lead will provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership for the sites. It requires close partnership with other DT entities across Enterprise Services (ES), Raytheon and RTX Company. The role requires the ability to help effectively communicate and drive adoption of ES and Raytheon DT Technology direction and implement ES and Raytheon DT standards throughout the sites. This is a high impact role needing leadership skills and applicable technical and operational experience. This role will work on-site at Raytheon’s location in Tucson, AZ and requires travel between three different large campuses at the location. What You Will Do Serve as the Digital Technology (DT) interface and liaison, representing DT at your respective campus(es) providing guidance, direction, and support as required. Engage with Site Leadership, Facilities, Operations and Program Management for demand planning and management around their needs for specific Digital services at the site. Review business requests for Digital service enhancements and undertakes cost evaluation, standards reviews, and prioritization. Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes; analyzing and acting upon Service Level Agreement (SLA) and metrics data to ensure customer service and customer satisfaction. Support DT Annual Operating Planning (AOP) forecast for the services provided, including all sub frameworks, capital planning and expenditures. Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership. Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified digital environments, in collaboration with Digital Technology Governance, Risk, and Compliance (GRC). Partner with Governance, Risk, and Compliance (GRC) to support site compliance assessments and translate observations into actionable improvements. Represent Digital Technology on the Site Incident Support Team (SIST) and local Site Council. Partners with service owners to update and track compliance related improvement activities and work with the compliance working group and appropriate leaders to remove barriers to progress. Collaborate with service architects to discuss impact of new technologies and architecture roadmap. Support and Collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees. Working knowledge of Project Management Methodologies, Earned Value Management (EVM), Agile Project Management, and efficiency improvement with LEAN Principles. Guides continuous improvement efforts.  Communicate and drive adoption of DT Technology direction at the site.  The ability to work independently and know when to engage key points of contact for support or handoffs.  Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently. Will need to demonstrate solid and reliable judgment and decision-making skills. Understanding when, how to and whom to escalate issues to will be important to success in this role.  Qualifications You Must Have Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years' experience. Experience in IT Service Delivery / IT Infrastructure Operations or IT Generalist Management. Experience with managing vendors / service providers. US Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Qualifications We Prefer Experience with the fundamental