Digital Portal Help Desk - Operations

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Help Global Clients Navigate Digital Banking with Confidence Are you passionate about delivering exceptional client experiences, solving problems, and helping customers get the most out of technology? Join U.S. Bank's International Banking team as a Digital Portal Help Desk Specialist , where you'll serve as a trusted partner to corporate and commercial clients using our digital banking platforms. In this highly visible role, you'll combine customer service, technical troubleshooting, and operational support to help clients navigate digital solutions that support their international banking activities. This is an excellent opportunity for someone looking to grow their career within International Banking, digital client support, or banking operations while gaining exposure to a specialized and expanding area of the bank. The position offers meaningful client interaction, opportunities to develop technical expertise, and a clear path for future growth within the team. What You'll Do As a Digital Portal Help Desk Specialist, you'll support clients who use international banking digital applications and portals. You'll act as a primary point of contact for questions, troubleshooting, and onboarding activities while ensuring a seamless client experience. Key Responsibilities Respond to client inquiries received through phone, email, and ticketing channels. Troubleshoot portal access and functionality issues, including conducting screen-sharing sessions to assist clients. Provide real-time guidance and education on digital banking tools and processes. Escalate complex issues and identify recurring trends or system concerns. Support new client onboarding and ongoing maintenance activities. Review and collect required documentation for client setup requests. Establish and maintain client access within digital banking platforms. Perform data entry and account maintenance activities with strong attention to detail. Build trusted relationships with corporate and commercial clients while delivering a professional, responsive service experience. Learn and support multiple digital banking platforms and client setup processes. Why This Role Stands Out Work directly with sophisticated corporate and international banking clients. Gain exposure to digital banking technology, client onboarding, and operational processes. Develop expertise across multiple banking portals and applications. Join a collaborative, supportive team that values learning and development. Benefit from long-term career growth opportunities within International Banking and Operations. Build skills that combine technology, operations, and client relationship management. What Success Looks Like Successful candidates will: Quickly develop expertise in multiple digital banking portals. Learn client setup and onboarding processes. Independently address client requests and support inquiries. Respond promptly to emails, tickets, and client communications. Deliver an exceptional client experience while meeting service expectations. Build trusted relationships through professionalism, responsiveness, and reliability. Demonstrate a willingness to learn and grow within the team and organization. Schedule & Location 📍 Location: Saint Paul – West Side Flats 🕒 Schedule: Monday–Friday | 8:30 a.m. – 5:00 p.m. CST Basic Qualifications High school diploma or equivalent Three or more years of relevant work experience Experience in customer service, client support, help desk, banking operations, financial services, or a related field. Strong verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Demonstrated ability to work independently and take ownership of client needs. Preferred Skills/Experience We're especially interested in candidates who bring: Experience supporting customers or clients in a professional environment. Help desk, technical support, digital platform, or application support experience. Strong troubleshooting and problem-solving capabilities. Experience communicating with clients by phone and email. Ability to learn new systems, applications, and processes quickly. Excellent attention to detail and commitment to service excellence. Banking, treasury management, international banking, foreign exchange, settlements, or financial services experience. Experience onboarding clients or managing account setup activities. A passion for delivering outstanding client experiences. Location Expectations This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenur