Digital Commerce Delivery Lead

Role- Digital Commerce Delivery Lead Location- London Level- Manager Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, our   Digital   Commerce   delivery   practice helps   organisations   design, build, and scale modern digital commerce ecosystems — embedding Generative AI and Agentic AI into commerce to enable real-time   personalisation , autonomous merchandising, and intelligent customer engagement at scale.   We are entering an exciting era of agentic commerce — where AI agents, conversational interfaces, and intelligent systems are reshaping how people discover, evaluate, and buy online. We are looking for experienced delivery leaders who are   energised   by this shift and want to lead the   programmes   that make it real for our clients.   You are an experienced commerce delivery manager with   a track record   of leading end-to-end implementation   programmes   — from platform   selection   and architecture through to go-live and value   realisation . You have hands-on experience delivering major commerce platform   programmes   (e.g.   Commercetools , Salesforce Commerce Cloud, Adobe Commerce) and are building a growing capability in agentic AI — whether through delivering agentic features on top of commerce platforms, or through implementing AI-native capabilities on cloud platforms such as Google Cloud or AWS.   You are as comfortable owning a delivery   programme   as you are shaping the approach with a client. You lead multi-disciplinary teams, manage   risk   and pace, and hold yourself accountable for quality outcomes. You bring strong client relationships and the credibility to   operate   at senior stakeholder level — and you are excited about what the next era of commerce will demand   of   you and your clients.   Key Responsibilities   Owning end-to-end delivery of commerce transformation   programmes   — from discovery and architecture through build, testing, and go-live — ensuring   programmes   are on time, on budget, and delivering against agreed outcomes   Leading the technical and functional delivery of major commerce platform implementations, including composable and headless architectures built on platforms such as   Commercetools , Salesforce Commerce Cloud, Adobe Commerce, or MACH-aligned stacks   Defining delivery approaches,   programme   structures, and workstream plans that are executable, well-governed, and appropriately resourced across engineering, solution architecture, QA, and integration   Leading multi-disciplinary delivery teams — including engineers, architects, QA, and third-party partners — creating the conditions for high performance and clear accountability   Managing client relationships at   programme   and senior stakeholder level, providing transparency on progress, risks, and decisions, and building trust through consistent delivery   Overseeing the integration of commerce platforms with surrounding enterprise systems — including CRM, CDP, OMS, payments, PIM, and search — and ensuring architecture decisions are sound, scalable, and fit for purpose   Leading the delivery of agentic commerce capabilities — including AI-powered   personalisation , conversational commerce, intelligent search, and autonomous merchandising — integrated into commerce platforms or built on cloud AI services ( e.g.   Google Vertex AI, AWS Bedrock, Azure OpenAI)   Driving build vs. buy decisions across commerce platforms, AI orchestration frameworks, and supporting infrastructure, bringing a point of view grounded in delivery experience   Embedding responsible AI and governance principles into agentic delivery   programmes   — including auditability, explainability, and human-in-the-loop mechanisms   Contributing to Accenture Song's commerce delivery capability — including shaping accelerators, reusable assets, delivery standards, and points of view that advance our market position   Supporting the growth and development of delivery talent within the team, providing hands-on   coaching   and creating development opportunities for consultants and engineers   Required Experience   ~ 8 years of professional experience in technology delivery, with   a track record   of leading end-to-end implementation   programmes   at pace and scale Deep, hands-on experience delivering at least one major enterprise commerce platform — such as   Commercetools , Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce, or a composable / MACH-aligned architecture   Strong understanding of commerce platform architecture — including API-led and microservices-based design, headless and composable patterns, and integration with enterprise systems    Proven ability to lead multi-disciplinary delivery teams — including engineers, architects, QA, and third-party partners — across complex, multi-workstream   programmes   Experience managing senior client stakeholders — able to build trust, communicate delivery status with clarity, and navigate competing priorities and risks   Working knowledge of cloud platforms (AWS, GCP, or Azure) as deployment and infrastructure environments for commerce and AI systems   Demonstrable interest in agentic commerce and AI — through delivery of AI-powered features, proof of concepts, or a developed understanding of how agentic capabilities integrate with commerce platforms   Strong communication   and leadership skills — able to set direction, hold teams accountable, and represent delivery credibly at C-suite level   Preferred Experience   Hands-on experience delivering agentic AI capabilities on cloud platforms — such as Google Vertex AI Agent Builder, AWS Bedrock, or Azure OpenAI    Familiarity with agentic AI frameworks and tooling — such as   LangGraph ,   LangChain ,   LlamaIndex , or   CrewAI   — and how they are applied    Experience with retrieval-augmented generation (RAG) archite