Detection & Investigation Associate: Outbound Zelle Fraud

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. As a Detection & Investigation Associate within PNC's FDO Zelle Fraud organization, you will be based in Pittsburgh, PA, Birmingham, AL, Strongsville, OH, Louisville, KY, Phoenix, AZ, Denver, CO. Monday - Friday 8:30 - 5:00 *Outbound Zelle Team* Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you! Systems Used & Experience Preferred: • Actimize • Service Browser • BlueZone (Mainframe/COR) • EDGE •Excel • Google • ZAP • Avaya • Innovis • Web Browsers • WebView • Verint Responsibilities of this position includes: • Outbound Zelle fraud support • Analyzing cases generated from the enterprise fraud detection systems •Talking with customers whose transactions are suspicious of potential fraud. •Card Free ATM fraud support • Analyzing cases generated from the enterprise fraud detection systems • Reporting of suspected fraud • As requested, tasks to help sustain and improve department processes and procedures. • Lead by example with performance • Conduct training for new hires • Perform daily and weekly stats reporting • Support team with inquiries • Perform quality reviews • Keep accurate and up to date records for all tasks, reporting and items • Coach and advise team with one offs and difficult situations • Attend & present for meetings, support ideas & changes • Participate in interviews for prospective new hires • Manage team in absence of supervisor/manager • Microsoft Suite • OneNote • One Drive • Tableau Attributes: • Curious • Analyze • Detect Patterns • Foresight - given enough data, are able to anticipate what future data would likely indicate. • Adaptable to change, new technology, and willing to continually learn • Have a passion for stopping the criminals. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Responsible for investigation and/or mitigation of suspicious bank activity, control and prevention of losses related to fraud, AML and /or organizational risk. Based on root cause, assists in the development and implementation of internal controls to identify suspicious and/or prevent illegal activities and to recover any incurred losses, which may be significant. Identifies gaps and control enhancements that at times have a large monetary impact on the organization. Independently works with internal and external stakeholders (local, state and federal authorities, agencies and other financial institutions) on matters relating to fraudulent/illegal activities where appropriate. Performs the investigation of identified activity. Makes determination as to whether the activity is reportable or requires additional escalation, based on standard criteria and/or independent judgment. Completes the required documentation. Prepares and maintains appropriate documentation of investigation performed. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies Competencies Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments   No Required or Preferred Language Assessments   Pay Transparency Base Salary: $52,500.00 – $96,250.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the