Desktop Support Technician I

POSITION OVERVIEW IT DESKTOP SUPPORT  OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization.  As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment.   As a member of the OnBrand24 team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth. -------------- POSITION RESPONSIBILITIES WHAT DOES AN IT DESKTOP SUPPORT DO? This position provides basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.      Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.       Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.      Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.      Asset management - responsible for tracking desktop hardware and software inventory in real-time.      On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.       Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.      Other duties as assigned. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or contact center role is a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The primary requirements of this position include but are not limited to the following: Desktop Support or IT Help Desk experience Proficiency researching and troubleshooting complex problems and errors Demonstrated ability with basic networking, and telephony Demonstrated ability to research, plan, document, and execute complex tasks/projects Excellent written and oral communication skills Excellent interpersonal and customer service skills Excellent work ethic and dedication Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.  In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.  Benefits options and plans vary slightly by location.   JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates.  There are multiple shifts and weekly work variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial