Desktop Support - Tech Bar (Onsite Baltimore, MD)

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.   We believe doing the right thing for our clients and our associates is good business . With a career at the firm, y ou can expect opportunities to create real impact at work and in your community. Y ou’ll enjoy resources to support your career path, a s well as compensation , benefits , and flexibility to enrich your life. Here, you’ll find a collaborative culture that respect s and valu e s differences and colleagues who share a spirit of generosity .    Join us for the opportunity to g row and make a difference in ways that matter to you .   Role Summary The Desktop Support Technician – Tech Bar provides high-quality, walk-up technical support to employees in a fast-paced, customer-facing environment. This role is the first point of contact for end-user technology issues and focuses on rapid troubleshooting, clear communication, and an exceptional support experience. The technician supports hardware, software, mobile devices, and peripherals while maintaining a welcoming and professional Tech Bar environment. Responsibilities End-User Support: Provide walk-up, in-person technical support at the Tech Bar for desktops, laptops, mobile devices, and peripherals Diagnose and resolve hardware, software, operating system, and connectivity issues Support Windows and/or macOS environments, VDI environments, including standard productivity tools (e.g., Microsoft 365, collaboration tools) Perform device setups, swaps, upgrades, and replacements Customer Experience: Deliver friendly, professional, and efficient service in a customer-facing support model Clearly explain technical issues and solutions to non-technical users Manage multiple walk-up requests while maintaining service quality Set expectations on resolution times and escalate issues appropriately Incident & Asset Management: Document incidents, requests, and resolutions accurately in the ticketing system Track, manage, and maintain IT assets and inventory associated with the Tech Bar Follow established processes for device lifecycle management (imaging, deployment, decommissioning) Collaboration & Continuous Improvement: Partner with other IT teams (network, security, endpoint, service desk) to resolve complex issues Identify recurring issues and suggest process or knowledge base improvements Maintain Tech Bar cleanliness, organization, and readiness Qualifications Required: 2+ years of enterprise experience in desktop support, service desk, or end-user IT support Strong knowledge of Windows and/or macOS operating systems Experience supporting laptops, desktops, printers, mobile devices, and peripherals Familiarity with ticketing systems and basic asset management practices Excellent customer service and communication skills Preferred: Experience working in a walk-up support or Tech Bar environment Knowledge of Microsoft 365, Active Directory, and basic networking concepts Mobile device support experience (iOS, Android) IT certifications (CompTIA A+, ITIL, Microsoft, Apple) Key Skills & Attributes Customer-first mindset with strong interpersonal skills Ability to multitask and prioritize in a high-traffic environment Strong troubleshooting and problem-solving abilities Organized, detail-oriented, and process-driven Comfortable working independently while collaborating with a broader IT team Work Environment On-site, customer-facing Tech Bar setting Requires standing, walking, and handling IT equipment May include occasional after-hours or rotational support as needed FINRA Requirements FINRA licenses are not required and will not be supported for this role. On-Site Work Requirement This role is based onsite and requires five days per week in the office to support team collaboration and business needs. Base Salary Ranges Please review the job posting for the location of this specific opportunity. $69,500.00 - $118,000.00 for the location of: Maryland, Colorado, Washington and remote workers $76,500.00 - $130,000.00 for the location of: Washington, D.C. $87,000.00 - $148,000.00 for the location of: New York, California Placement within the range provided above is based on the individual’s relevant experience and skills for the role .  Base salary is only one component of our total compensation package .  Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance. Commitment to Diversity, Equity, and Inclusion At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.   Benefits We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources , benefits , and work-life balance so you can thrive in ways that matter to you .     Featured employee benefits to enrich your life:     Competitive compensation    Annual bonus eligibility    A generous retirement plan    Hybrid work schedule    Health and wellness benefits, including online therapy    Paid time off for vacation, i