Deal Desk Specialist

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects. The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills.  This role is expected to come into our San Francisco office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian! Responsibilities Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes   Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities  You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.   Intake & triage of Deal Desk SFDC Queue  Respond with urgency and be able proactively prioritize your workload.  Identify and explore opportunities for sales process improvements and help drive enablement efforts Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting Identify and resolve issues that could prevent deals from closing in a timely manner Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level Report, track and follow-up on system related issues affecting your tasks until resolution Assist with deal enablement and maintaining documentation Drive special projects in data quality assurance across key areas of our sales team Support new sales program initiatives as needed Basic Qualifications :  Bachelor’s degree   2+ year of experience in Sales Operations, Sales Enablement or Deal Desk  Preferred Qualifications :   Comfortable with change and an ability to thrive in a fast-moving environment   Excellent interpersonal and communication skills   Ability to learn quickly in a dynamic and collaborative environment   Strong business acumen, organizational, time management skills and attention to detail   Proficient with SFDC CPQ, Google and Microsoft Office products   Ability to process a high volume of transactions with accuracy and integrity  Flexible to extend/shift working hours to accommodate the business The base salary range for this position is 83,000 - 125,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.  Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position.  Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.  Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.             Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry s