Data Infrastructure Manager

Position Summary This role is not eligible for immigration sponsorship. Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Role Overview: We are seeking a detail-oriented and technically skilled Sales Operations Manager to lead data infrastructure, analytics, and sales planning operations for the SEA B2B Display Division. This role owns end-to-end responsibility for the division's data ecosystem — including the sales data cube, Alteryx ETL workflows, Tableau reporting environment, and organizational and product mapping tables — while also driving the bi-annual quota-setting process for the entire sales organization. The ideal candidate combines deep technical expertise with strong business acumen, serving as the primary subject matter expert for sales data governance, reporting infrastructure, and process improvement across the Data & Infrastructure team. Essential Duties: Quota Planning & Sales Performance Management Own the end-to-end bi-annual quota-setting process (H1 and H2) for the full sales organization, spanning a 2–3 month cycle per half Collect and validate historical sales data, headcount rosters, and business targets to build quota model inputs Build and run the quota allocation model; present outputs to sales leadership and Finance for review and sign-off Finalize rep- and team-level quota assignments, load into systems, and communicate to the sales organization Maintain quota documentation and audit trails in the designated quota-setting environment D ata Infrastructure & Sales Data Cube Management Own and maintain the B2B Display sales data cube, ensuring reliable refresh schedules, data accuracy, and performance Conduct regular infrastructure reviews to address technical debt, optimize cube structure, and align with evolving business needs Perform routine QA on data cube outputs; investigate and resolve anomalies, gaps, or refresh failures Lead semi-annual strategic reviews of the data architecture and propose structural improvements for the next half Alteryx Workflow Automation & Administration Build, maintain, and monitor all Alteryx ETL workflows supporting the Data & Infrastructure team Investigate and resolve workflow failures, data anomalies, and scheduling errors on a weekly basis Conduct monthly audits of all active workflows for performance issues, deprecated inputs, and logic drift Optimize high-frequency and high-impact workflows on a quarterly basis to improve stability and automation coverage Modify workflows to accommodate organizational changes, territory realignments, account updates, and product changes Tableau Reporting & BI Administration Administer and maintain the Tableau reporting environment, ensuring all dashboards and data connections refresh correctly Conduct monthly reviews of active reports for accuracy, stale data sources, and alignment with current business definitions Perform quarterly rationalization of the full Tableau report inventory — deprecating unused reports and consolidating overlapping views Develop new Tableau dashboards and visualizations in response to business requests and strategic insight initiatives Mapping Table & Master Data Management Maintain and update sales organization mapping tables on a monthly basis to reflect headcount changes, territory realignments, and role updates Manage product mapping tables for new SKUs, product discontinuations, and category reclassifications Ensure data consistency across all downstream systems dependent on org and product mapping logic Sales Analytics & Insights Development Analyze B2B Display sales performance data to surface trends, anomalies, and opportunities; translate findings into actionable insights for sales leadership Package and present new insights via Tableau dashboards, reports, or presentations; gather stakeholder feedback and iterate Respond to ad hoc data and analysis requests from Sales, Finance, and leadership teams Troubleshoot data inconsistencies across reporting platforms and systems Process Design, Improvement & Documentation Conduct quarterly current-state process assessments across key workflows; identify inefficiencies and produce improvement recommendations with implementation plans Implement approved process improvements on a semi-annual basis; document new-state processes and transition to steady-state operations Design and build new business and data processes end-to-end — from requirements gathering and workflow design through testing, documentation, and handoff Maintain up-to-date process documentation for all workflows, mapping tables, and infrastructure components POS Data Management & Reporting Own and maintain daily Point-of-Sale (POS) reporting processes across retail partners Monitor retailer reporting status and investigate data delays, gaps, or anomalies Maintain retailer account hierarchies and manage onboarding/offboarding of reporting partners Manage product SKU-to-material mapping within ERP systems (e.g., SAP or equivalent) Perform exception handling and data cleansing to ensure reporting accuracy Support historical sales data requests and lead discrepancy investigations Sales Analytics & Insights Respond to ad hoc reporting and analysis requests