Customer Success Manager

About Us:  Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. We are a top Salesforce partner, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others. We're a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support. We’re collaborative and human, but we keep a high bar. If you thrive in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here. Verifiable is hiring a Customer Success Manager to drive satisfaction, retention and growth across a portfolio of customers. You’ll be each customer’s main point of contact after implementation. You’ll drive adoption, find growth opportunities and make sure customers get measurable value from Verifiable. You’ll work closely with Product, Support and Sales to deliver a great customer experience and build long-term relationships. More About Verifiable: In just five years, we’ve grown to nearly 150 people, and we’re not slowing down. Strong, steady revenue growth helped us land a $27M Series B led by Craft Ventures, bringing our total funding to $47M. Our latest launch, CredAgent, brings autonomous AI agents to healthcare credentialing for the first time. Join us as we keep scaling! Benefits & Perks: Health that’s got your back: we invest in your coverage, with options for you and your family's needs. Unlimited PTO: flexible time off built on ownership. We trust you to plan ahead, own your deliverables, and make sure your team is set up for success while you’re out. Own a piece of what you build: startup equity means you share in our success. Work from anywhere: we’re fully distributed, and you can work from home in one of our eligible US states. New Apple setup: a company-issued MacBook and accessories are yours to work on. Heads up that we’re Mac-only, since our systems are built for macOS. Modern tools: Google Workspace, Notion, and company-wide AI tools like Claude for seamless collaboration and to help you work smarter.