Customer Success Executive, Senior

The Customer Success Executive (CSE) is responsible for managing a portfolio of enterprise accounts across Process Manufacturing, Distribution, and Fashion/Retail industries. These customers typically operate complex, industry-specific environments that may include food and beverage, specialty chemicals, wholesale distribution, building materials, grocery supply chain, apparel, footwear, accessories, and branded consumer goods. The CSE must understand the operational realities of these industries, including regulated manufacturing, recipe and formula management, traceability, quality and compliance, inventory visibility, warehouse and supply chain execution, demand volatility, omnichannel commerce, product lifecycle management, sourcing, and margin optimization. This role drives customer retention and expansion by ensuring adoption of high-value features and modules that deliver outcomes aligned with each customer's strategic goals. The CSE partners cross-functionally with Sales, Finance, Services, Support, Product, and Infor SLT/ELT to drive predictable renewal outcomes, customer success planning, expansion opportunity identification, and cloud & AI transformation initiatives. The role requires executive presence, operational discipline, forecasting rigor, and deep customer relationship management capabilities.