Customer Service Representative, HOA

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Customer Service Representative Location: Colombia   Workplace Type: Remote    This role is employed through RemoFirst , Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst , while your day-to-day work is led by Porch Group. Job Summary   The future is bright for the Porch Group, and we’d love you to be a part of it as a Customer Service Representative The Customer Service Representative provides customer care to established customers and their mortgage companies by providing policy documents, verifying coverage, accepting payments and answering product and service questions.   The Customer Service Representative prepares correspondence and fulfills customer needs to ensure customer satisfaction. This position will report directly to the Customer Service Supervisor.  What You Will Do As A Customer Service Representative Answer incoming calls and respond to basic customer questions and/or forward call to appropriate personnel as needed   Understand and comply with the assigned level of authority taking payments and mortgage verifications   Research customer inquiries and respond to appropriate parties in a timely manner   Process calls in a manner that ensures service levels are met or exceeded     Process requests within authority level and properly document files   Interface with team members, management, and customers in reference to customer service issues    Recognize when to refer callers to underwriters and ability to do so in a timely manner    Manage large volume of inbound and outbound calls    Provide accurate, valid and complete information by using the right methods/tools    Follow communication procedures, guidelines and policies  What You Will Bring As A Customer Service Representative High school diploma or general education degree (GED)    2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience  Proficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint)   Excellent written and communication skills in English language    Ability to work independently and effectively in a fast paced, high volume call center   Strong attention to detail and good decision-making skills   Proven business and analytical problem-solving skills   Product knowledge of Property and Casualty Insurance   Gather and analyze information skillfully   Ability to learn and properly process information with Company specific software    Ability to follow policies and procedures   Ability to maintain confidentiality   Demonstrated ability to effectively manage difficult or emotional customer situations   Insurance experience required, preferably with an insurance agency or direct carrier   Experience with homeowners insurance preferred   Regular, predictable attendance    A proven team player   A positive attitude and takes pride from doing great work   Self-motivated with a desire to succeed  E xperience working with global and/or US based business teams     Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload   What You Will Get Supporting Porch Group   Monthly Salary: COP 3,200,000.00 to COP 3,600,000.00 #LI-MG1 #LI-Remote   What’s next? Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!