Customer Service Representative (Hiring Immediately)

LOCATION Dallas, TX POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.  At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  Are you passionate about helping people, solving problems, and representing top global brands? We’re looking for  Customer Service Representatives to join our fast-growing team! In this role, you’ll provide  inbound customer support, technical troubleshooting, help desk assistance, and back-office processing  for both  commercial and public sector clients . You’ll have the opportunity to deliver  exceptional customer experiences  while building valuable skills in a  dynamic, high-growth environment . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.   Key Responsibilities: Manage inbound calls, chats, and emails with professionalism and empathy Resolve product, process, and basic technical inquiries while aiming for  first-contact resolution Identify customer needs and offer  relevant product or service solutions Research, troubleshoot, and collaborate with internal teams to resolve issues Document customer interactions accurately and maintain data confidentiality Stay updated through ongoing training and knowledge resources Uphold service standards and  meet performance goals  in a fast-paced environment CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications Must be  18 years or older  with a  high school diploma or equivalent Excellent  written and verbal communication skills Strong  problem-solving, conflict resolution, and troubleshooting  abilities Ability to type  20+ WPM  and navigate multiple systems confidently Proficiency with  Microsoft Office  and familiarity with  Windows operating systems Reliable, punctual, and motivated with a strong  work ethic Customer-first mindset : empathetic, patient, and responsive Ability to  multi-task, self-manage, and adapt  in a fast-paced setting Team-oriented with a  positive, professional attitude Preferred Experience (Not Required) 1+ year in  customer service, contact center, help desk, technical support, inside sales, or back-office roles Experience handling  government or enterprise accounts Knowledge of  CRM tools  or call center systems ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (