Customer Quality Manager

Date Posted: 2026-09-25 Country: United States of America Location: US-MN-BURNSVILLE-NORTH ~ 2900 County Rd 42 W ~ NORTH BLDG Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. The Avionics business unit at Collins Aerospace is seeking a Customer Quality Program Manager to support the Sensors Business unit in Burnsville Minnesota. The Quality Program Manager acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives.  The Quality Program Manager serves as the customer’s voice throughout the organization and interfaces with an integrated product team to resolve known issues and drive preventative actions to reduce quality escapes.  This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires the use of problem-solving skills in a hands-on work environment to address problems and facilitate appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer.  What You Will Do: Works within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer.  Acts as the “Voice of the Customer” to communicate customer needs back to the factory and ensures that the appropriate support is provided.  Triage product issues identified at the Customer’s Final Assembly Line to ensure seamless support for Collins’ products.  Must be willing to provide flexible support for high-impact issues that arise at their customer’s Final Assembly Line (may require limited support outside of normal working hours).  Collaborates with the customer to disposition product returns that are deemed to be conforming.   Participates in customer audits/assessments/visits when requested.  Qualifications You Must Have:  Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or  an Advanced Degree in a related field and minimum 5 years of experience Qualifications We Prefer:  Ability to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally.  Customer support experience interfacing with an OEM and/or aftermarket customer.  Experience in Aerospace with knowledge of Quality Assurance in production / manufacturing and new product developments.  Technical familiarity with Avionics products & systems  FAA, EASA, and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired.  Ability to effectively lead a cross-functional team to drive quality improvement initiatives What We Offer: Some of our competitive benefits package includes:   Medical, dental, and vision insurance   Three weeks of vacation for newly hired employees   Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option   Tuition reimbursement program  Student Loan Repayment Program   Life insurance and disability coverage   Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection  Birth, adoption, parental leave benefits  Ovia Health, fertility, and family planning   Adoption Assistance   Autism Benefit   Employee Assistance Plan, including up to 10 free counseling sessions   Healthy You Incentives, wellness rewards program  Doctor on Demand, virtual doctor visits   Bright Horizons, child and elder care services  Teladoc Medical Experts, second opinion program   And more! Learn More & Apply Now!  Operations, Supply Chain and EH&S: The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.  Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. WE ARE REDEFINING AEROSPACE. *Please ensure the role type (defined below) is appropriate for your