Customer Marketing & Advocacy Manager

Overview We are seeking a proactive and experienced Customer Marketing & Advocacy Manager join our team. In this role, you will be responsible for developing and managing programs that engage and build relationships with our customers. You will play a critical role in driving customer loyalty and satisfaction, enhancing our brand presence and fostering customer advocacy. This is a remote opportunity - must be US based in MST, EST or CST timezones. About HR Acuity® At HR Acuity®, we empower our team to #BeBold — embracing innovation and new challenges. We give you the tools to #WorkSmarter and foster the collaboration that makes us #BetterTogether . If you're excited to be part of our growth story, we'd love to chat. About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated, and our data-driven approach helps clients and partners build trusted, inclusive cultures where employees feel safe.This is an #All-In Zone . We're a fast-growing, innovative company led by a female founder and CEO, and being all-in is the norm here. From the top down, we bring our best every day — fueled by passion for our mission and culture — and we look for teammates who want to do the same.At the same time, we're deeply committed to an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic self and thrive. If this sounds like you, keep reading. Click here to learn more about our values and benefits Please note that for this position, we are only accepting direct applications. Submissions from agencies will not be considered. The Opportunity We are seeking a strategic and hands-on Customer Marketing & Advocacy Manager to lead initiatives that deepen customer relationships, drive engagement, and amplifycustomer voices. This role is ideal for a seasoned marketer who thrives in a cross-functional environment and is passionate about building programs that turn customers into advocates. This role has an equal split between customer marketing programs and customer advocacy. This person will report directly to the CMO and will be the primary owner of the customer marketing function, with support from the broader marketing team. The right candidate thrives in a lean, fast-paced environment as a strategic IC owning the customer marketing function. Core Responsibilities Customer Marketing (50%) Build and execute customer marketing campaigns and programs that drive ARR growth through expansion and upsell motions Measure and report on marketing-influenced ARR and pipeline from customer programs Partner with Demand Gen and Thought Leadership teams to ensure marketing activity translates to the customer side Collaborate with the Product Marketing Manager on customer communications for seasonal product releases Synthesize NPS survey data and deliver findings and recommendations to leadership Work cross-functionally with Customer Success and Account Management on enablement, campaign calendar sharing, and product release updates Customer Advocacy (50%) Build and manage a referenceable customer pool to support the sales process -- reference calls, case studies, and peer review platforms Drive G2 review and Gartner Peer Insights strategy and maintain quarterly review volume targets Identify, recruit, and nurture customer advocates and ambassadors Expand the referenceable client list and improve time to fill for reference requests Support customer speakers for events, webinars, and thought leadership opportunities Qualifications Required 8+ years of total marketing experience, with a minimum of 5 years in a dedicated customer marketing and advocacy role in B2B SaaS Proven track record on both sides of the function -- customer marketing programs tied to ARR growth AND a referenceability and advocacy practice. Experience running ARR-influenced marketing programs with measurable outcomes. Hands-on experience building and managing a customer reference pool --reference calls, case studies, G2 reviews, and advocacy activation Experience running NPS surveys and synthesizing data for leadership Comfortable being the primary owner of a customer marketing function on a lean team. This role is not a fit for someone who has spent their career on a customermarketing team of 20 or more Proficiency with marketing automation tools, Pendo, Hubspot, Salesforce, and survey tools Strong project management skills with the ability to manage multiple programs simultaneously Bachelor's degree in Marketing, Business, or a related field preferred Preferred HR tech experience Experience enabling cross-functional teams (Customer Success, Account Management, Product Marketing) Perks and Benefits Compensation: The pay range for this position is expected to be between $140,000 to $155,000 however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Benefits: Stay healthy and happy with our comprehensive medical, dental and vision plans. You can also choose from FSA or HSA options to suit your needs. Save for your future with our 401K plan that matches your contributions. Enjoy paid leave for various life events, such as sickness, disability, or parenthood. Own a