Customer Demand Analyst

Printpack is seeking qualified candidates to fill the position of Customer Demand Analyst located in Greensburg, IN. The Customer Demand Analyst serves as the operational liaison between assigned customers and internal Printpack teams, responsible for translating customer demand into optimized production plans that balance inventory efficiency with service excellence. This role manages complex account portfolios through advanced analytical capabilities, proactive forecasting, and effective cross-functional collaboration to ensure seamless order fulfillment and customer satisfaction. The position requires an entrepreneurial mindset to drive continuous improvement initiatives that optimize costs and enhance operational efficiency for both Printpack and customers. KEY RESPONSIBILITIES Production Planning & Forecasting   Analyze customer forecasts to proactively plan production schedules   Incorporate demand changes and fluctuations into production planning  Balance production resources to optimize efficiency and meet customer requirements  Manage Trial System data and processes  Order & Inventory Management   Process items, orders, and shipment releases accurately and timely, ensuring optimal product delivery through effective order management  Monitor and manage inventory levels across assigned accounts  Execute shipment releases to meet customer delivery expectations  Customer Relations & Communication   Serve as primary point of contact for daily operational matters between customers and internal groups   Build and maintain strong relationships with external customers   Facilitate seamless information flow between customers and Printpack teams   Resolve customer issues quickly and effectively  Conduct customer visits to strengthen relationships and understand operational needs  Data Analysis & Reporting   Develop and maintain inventory status reports for customers and internal stakeholders  Create and manage order tracking systems and dashboards  Generate trial reports to support customer and internal operations  Perform advanced data analysis using Excel and enterprise systems  Conduct forecast analysis to identify trends and potential issues  Collaboration & Teamwork  Manage increased account responsibility and complexity across multiple customers  Mentor and support team members in developing skills and capabilities  Collaborate with production, logistics, and quality teams to ensure seamless operations  EDUCATION / EXPERIENCE: Bachelor's degree preferred in Business, Supply Chain Management, or related field, OR equivalent experience  Customer service, demand planning, or related analytical role preferred   REQUIRED SKILLS:      Customer service or order management experience and demonstrated success in customer-facing roles and service delivery  Strong data entry and computer proficiency with high accuracy and speed in system navigation and information processing  ERP systems experience with the ability to learn and efficiently operate order management and inventory systems  Advanced Microsoft Office Suite skills, particularly Excel for data analysis, reporting, and spreadsheet management  Excellent written and verbal communication abilities for professional customer interactions and internal stakeholder coordination  Analytical and problem-solving skills to research customer issues, interpret data patterns, and develop effective solutions  Attention to detail and accuracy for precise order entry, data management, and quality assurance in all customer-facing activities  Multi-tasking and time management capabilities to handle multiple concurrent customers, orders, and priorities effectively  Relationship building and interpersonal skills to develop and maintain strong partnerships with internal and external customers  Report development and data analysis experience with the ability to create customer-facing documentation and status reports  Customer complaint resolution and service recovery skills, including investigation, root cause analysis, and follow-through capabilities  Travel flexibility and availability for occasional customer visits, relationship development, and on-site support activities  Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law. To view your rights and government notices, please see the links below: Know Your Rights   - Conozca sus Derechos   -  Your Rights Under USERRA (dol.gov)    -     FMLA     -     FMLA (Spanish) -   Polygraph Protection   -  Right to Work   -   Right to Work (Spanish) Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to [email protected] .  Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.