Cross Dock Operations Manager

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it's our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way. The Cross Dock Operations Manager runs day-to-day operations at our cross dock facility and fleet. This role oversees freight flow from receiving through outbound loading, manages our white glove delivery service, directs daily routing and dispatch, and owns quality standards across the operation. This role also partners cross-functionally with Jenni Kayne Marketing, Production, Buying and Planning, and Retail and Interior Design teams, and leads the labor and special projects behind store moves and openings. The ideal candidate is hands-on, organized, and comfortable making fast decisions when schedules change.   Role & Responsibilities: Cross Dock Operations   Oversee receiving, sorting, staging, and outbound loading of freight   Build and manage daily dock schedules to match inbound and outbound trailer arrivals   Monitor throughput, dwell time, and departure times; resolve bottlenecks in real time   White Glove Services   Manage white glove deliveries from scheduling through final placement, including appointment setting, inside delivery, assembly, and debris removal where applicable   Coordinate with customers and carriers on delivery windows and special handling requirements   Train and direct white glove crews on care of freight, damage prevention, and customer service standards   Ensure proof of delivery, signatures, photos, and customer sign-off are captured for every stop   Routing and Dispatch   Plan and optimize daily routes based on delivery windows, stop density, vehicle capacity, and driver hours   Adjust routes for same-day changes, weather, and delays   Track vehicle and driver status and communicate accurate ETAs to customers   Analyze route performance (miles, stops per route, on-time rate) and recommend improvements Quality Management   Own quality standards for receiving, sorting, loading, and delivery   Conduct regular audits of dock processes, scan accuracy, load plans, and delivery documentation   Investigate damage, shortages, and customer complaints; document root causes and corrective actions   Track and report weekly on quality metrics such as damage rate, scan compliance, on-time delivery, and claims   Labor and Special Projects   Plan and manage labor for store moves, openings, and special projects, including staffing levels, schedules, and skill needs   Lead special projects from planning through execution, including timelines, budgets, and vendor coordination   Build and manage temporary labor and crews as needed for moves and openings   Document lessons learned and build repeatable playbooks for future moves and openings   People and Administration   Schedule, supervise, and coach dock associates, drivers, and white glove crews   Enforce safety standards, including lifting and powered equipment practices   Maintain accurate records for manifests, claims, and delivery documentation   Cross-Functional Partnership   This role works as a connector across Jenni Kayne teams to keep moves and openings on track.   Marketing: align launch and opening timelines, promotional events, and in-store display needs   Production: coordinate delivery timing, install schedules, and product readiness for moves   Buying and Planning: plan inbound timing, allocation, and inventory flow for moves and openings   Retail and Interior Design: support store layouts, fixtures, and installation requirements Qualifications 3+ years in logistics, cross dock, or distribution operations; supervisory experience preferred   Experience with white glove or last-mile delivery strongly preferred   Working knowledge of routing or dispatch software and strong spreadsheet skills   Understanding of quality control methods and damage prevention   Valid driver's license with a clean driving record; forklift certification a plus   Ability to lift up to 50 lbs and stand for extended periods   Experience managing labor or projects for store moves, openings, or large-scale installations preferred   Next Proven cross-functional collaboration skills; able to balance competing priorities across teams   Strong communication and problem-solving skills; comfortable with early starts and flexible or on-call coverage   Additional Notes This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  The annual base salary range for this position is $80,000 - $85,000. The base salary is determined by experience, education, skills, and location.