CRM Architect, B2B

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes  and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA.  Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.  Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.  If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE CRM Architect, B2B We are seeking a CRM Architect, B2B — a hands-on technical expert and HubSpot champion responsible for owning, designing, and optimizing Quince’s B2B growth infrastructure. You will define and govern our CRM data model, system integrations, and automation pathways to ensure our commercial engines run flawlessly. This is an essential individual contributor role reporting to the General Manager of B2B. We are looking for a HubSpot master who excels at configuring complex workflows, managing sophisticated custom objects, and translating business requirements into technical blueprints. A primary focus of this role will be defining, building, and maintaining the data architecture required to accurately measure customer onboarding milestones and overall account health. Responsibilities HubSpot Architecture & Data Governance Serve as the primary architect and hands-on admin for HubSpot, aligning the platform's schema with the end-to-end customer journey from initial lead to long-term account management. Design, build, and maintain custom objects, properties, and pipelines that accurately reflect Quince's B2B commercial motions. Establish CRM data standards, naming conventions, and validation rules to ensure high data hygiene and platform scalability. Onboarding & Health Measurement Collaborate cross-functionally to define the critical business metrics required to evaluate customer onboarding success and long-term account health. Translate onboarding milestones into technical tracking mechanisms (e.g., time-to-value tracking, onboarding stages, and product adoption triggers) within HubSpot. Build, deploy, and maintain health-scoring models and automated alerts within the CRM to proactively flag at-risk accounts or highlight expansion opportunities. Process Automation & Systems Integration Relentlessly optimize internal CRM processes to reduce manual overhead for sales and account management teams. Build and maintain sophisticated automation—including lead routing, account assignment, lifecycle transitions, and revenue attribution—using advanced HubSpot features and Operations Hub. Maintain the data integrity of technical integrations between HubSpot and the broader tech stack, including the Data Warehouse, ERP, and BI tools. Troubleshoot, debug, and resolve HubSpot-related system issues, ensuring platform stability and performance. Insights & System Enablement Build and maintain robust HubSpot dashboards and reports focused on onboarding efficiency, customer health trends, and sales pipeline performance. Stay at the forefront of HubSpot’s product releases, proactively implementing new features, tools, and AI capabilities to improve operational efficiency. Clearly document system logic, automation workflows, and data models to educate and enable internal stakeholders. Qualifications Required HubSpot Mastery: 4+ years of hands-on HubSpot administration. Deep technical command of Custom Objects, Advanced Workflows, and Operations Hub (HubSpot Admin or Architect certifications are a major plus). Systems Design: Proven experience designing and maintaining CRM architecture for fast-growing B2B organizations. Onboarding & Health Tracking: Direct experience building data frameworks, pipelines, or health-scoring mechanisms to track B2B customer onboarding and retention. Technical Integration: Proficient in using APIs, webhooks, and middleware tools (e.g., Zapier, Make) to sync HubSpot data with external systems. High Ownership: An independent, solution-oriented builder who takes pride in owning the system configuration from blueprint to execution. Communic