Courier

Reports To: The Courier will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Courier provides exceptional delivery and courier services. This position receives orders from a centralized dispatch, retrieves parcels/mail from different local offices, and then delivers the parcels/mail in a timely and safe manner. The position will also serve as a backup to the front or back of office functions. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Provides 5-star customer service to all employees (in all forms of communication). Travels a predefined courier route via automobile to deliver mail and parcels throughout the campus. Keeps log and time stamp of items received and delivered. Supports chain of custody requirements defined within the operating procedures. Performs pick-up and delivery of jobs by accurately following a map and/or written instructions. Follows Operational Service Excellence performance requirements. Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner. Completes all paperwork in a timely, accurate and legible manner. Maintains compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury. Presents professional appearance to clients by dressing in professional attire according to company standards. Has a responsibility for vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications. Services vehicle driven, such as checking fluid levels and replenishing fuel. Delivers mail and parcels throughout the campus. Performs pick-up and delivery. Responds to client requests accurately and in a timely manner. Services the vehicle driven. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back-up and providing guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to client. Provides front or back of office coverage as needed. Competencies : Strong verbal and written communication skills. Excellent customer service skills. PC skills MS Office Suite experience. Ability to handle multiple tasks simultaneously. Good organizational skills. Working knowledge of MFD equipment. Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. Possesses ability to work independently and capable of completing projects. Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. Qualifications and Education Requirements: High School Diploma (or equivalent) required. 2+ years prior work experience preferred. Current state-issued driver’s license with clean driving record. Ability to work assigned work hours determined by manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem-solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer-based systems required for functions of position. Required to maintain an overall professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands: Approximately 50% of the time this position requires the below physical demands. Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to lift or move 40 lbs. or greater frequently. Physical and mental ability to operate a standard company motor vehicle. Travel: Local travel required. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings:  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regu