COTS System Administrator

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.  Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.  Join us to drive positive, lasting change that moves missions and the government forward! The work: The COTS System Administrator   supports the implementation and operational sustainment of a Commercial‑off‑the‑Shelf (COTS) physical access system. This role partners closely with the government Product Manager to provide technical direction, strategic solutions, operations and maintenance (O&M) support, and vendor coordination. The COTS Sys Admin will operate within Agile methodologies, participating in Kanban and Scrum ceremonies, and must demonstrate strong communication skills, self‑organization, and initiative. Key responsibilities: Provide development and O&M support for a production system during core and non‑core hours to meet mission requirements. Assist with installation, configuration, and validation of the COTS application in both test and production environments. Coordinate and collaborate with cross‑functional teams including networking, server/VM operations, identity and access management, and application owners. Evaluate system requirements, dependencies, and integration points to confirm compatibility and operational readiness. Support essential infrastructure activities such as: Networking: ports, protocols, firewalls, load balancers. Compute: server/VM provisioning, configuration, and tuning. Database: work with database teams to configure, query, and troubleshoot Microsoft SQL Server instances. Identity & Access: authentication/authorization, single sign‑on, and knowledge of Microsoft Entra ID. Integration: API frameworks including Microsoft Graph for data exchange and interoperability. Prepare documentation required for accreditation, compliance, and security assessments. Develop and maintain detailed system documentation (installation guides, baselines, operational procedures). Provide hands‑on troubleshooting and issue resolution during testing and deployment. Clearly communicate project status, risks, and technical considerations to leadership and stakeholders. Here's what you need: Broad technical experience across networking, servers, virtualization, identity management, and system integration. Solid understanding of relational database concepts and hands‑on experience with Microsoft SQL Server. 5+ years working experience with the following: Ports, protocols, firewalls, and network connectivity troubleshooting. Operating Windows and/or Linux servers, including VMware or Hyper‑V virtual machine platforms. Supporting COTS software deployments in government environments. Scripting experience (PowerShell, Python, or similar) for automation/integration. Working knowledge of identity services including Microsoft Entra ID. Strong understanding of accreditation, compliance, and security assessment processes. Ability to interpret technical requirements, identify gaps, and coordinate resolution with specialized teams. Active Top Secret clearance and willingness to work onsite in DC. Bonus points: Experience working with Certipath TrustVisitor or similar identity‑validation platforms. Experience with Agile, Scrum, and Kanban methodologies. Experience with Atlassian tools including Jira and Confluence. As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $91,300 — $184,900 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard