Content Lead

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SUMMARY   The Content Lead – Pharma Content Operations & MLR oversees the adaptation, submission, tracking, and governance of digital content specifically for direct-to-consumer (DTC) healthcare and pharmaceutical web properties. Bridging DTC content strategy, consumer-focused copyediting, and regulatory operations, this role ensures seamless routing of digital assets through Medical, Legal, and Regulatory (MLR) review platforms (such as Veeva Vault).    The Content Lead acts as a core strategic and operational liaison between Brand Teams, Product Owners, Agency Partners, and Regulatory Reviewers. Grounded in a strong background of DTC health communications, they are responsible for maintaining pristine consumer copy standards, evaluating content through the end-user lens, capturing reviewer feedback in real-time, and driving post-review content updates while maintaining regulatory safety.    COMPETENCIES & CORE BEHAVIORS   DTC Content Strategy & Consumer Focus: Deep expertise in structuring web copy for direct-to-consumer audiences, translating complex clinical/medical jargon into accessible, engaging, and empathetic health content.   Editorial & Grammatical Precision: Advanced mastery of English grammar, syntax, punctuation, mechanics, and style guidelines across digital channels.   Regulatory Acumen & Rigor: Deep understanding of regulated pharmaceutical copy life cycles, medical review workflows, claim structures, and consumer FDA compliance requirements (including Fair Balance and ISI placement).     Cross-Functional Collaboration: Exceptional ability to interface between agency creative partners, enterprise brand managers, and regulatory compliance teams.     Consumer Advocacy: Strong point of view (POV) on content clarity, tone, and user-centric readability, actively identifying over-promising, ambiguous, or confusing messaging prior to regulatory submission.     Agility & Adaptability: Ability to thrive in high-velocity environments, pivot quickly based on reviewer feedback, and manage varied tracking systems across multi-team ecosystems.    Process Leadership: Proactive mindset focused on identifying operational bottlenecks, establishing governance guidelines, and driving continuous workflow improvements.     DUTIES & RESPONSIBILITIES   DTC Content Strategy & Copyediting: Perform meticulous copyediting and proofreading on DTC web assets to guarantee intuitive user flows, accessible consumer messaging, flawless grammar, and alignment with consumer brand guidelines.   Workflow Project Management: Project manage end-to-end content workflows and timelines to eliminate bottlenecks, ensure cross-functional alignment, and keep content continuously moving through regulatory and digital production pipelines.   Veeva & MLR Workflow Management: Manage full-lifecycle digital copy submissions, tactic routing, and approval workflows in Veeva Vault (or equivalent promo-mats platforms), aligning delivery timelines with DTC Brand Teams.    Live Review Facilitation: Attend and facilitate live MLR review sessions, tracking feedback, annotations, and required editorial adjustments in real-time.     Design & Editorial Alignment : Partner closely with visual designers and content creators immediately following review sessions to execute required regulatory and consumer-focused revisions accurately.    Regulatory Guidelines & Governance: Document and maintain continuous operational guidelines based on reviewer feedback (e.g., restricted consumer terms, claim substantiation, framing rules).     Content Verification & UAT: Assist with content verification during User Acceptance Testing (UAT) to confirm live DTC web deployments precisely match MLR-approved copy, disclaimers, and ISI elements.    Process Improvement: Evaluate cross-team handoffs and tool usages to develop streamlined content operations and faster submission turnarounds.     REQUIRED EDUCATION   Bachelor’s degree in English, Journalism, Communications, Marketing, Healthcare Communications, or a related discipline.    EXPERIENCE   10+ years of professional experience in digital content strategy, copyediting, or content operations, with a strong background in Direct-to-Consumer (DTC) digital properties within the pharmaceutical, biotech, or healthcare sectors.    Demonstrated experience developing and refining web content designed specifically for consumer/patient health literacy and engagement.   Proven expertise in line-editing, copyediting, proofreading, and technical grammar verification for consumer-facing digital experiences.   Extensive hands-on experience managing digital content through Veeva Vault Promomats (or similar commercial MLR review software like Zinc or Pepper).    Proven track record participating in and managing live MLR/PMRC review sessions and translating regulatory feedback into actionable edits.    LANGUAGE SKILLS   Professional verbal and written English communication skills. Advanced mastery of grammar, syntax, punctuatio