Community Wellness Center Logistics Specialist, Victorville

Overview What you can expect!  Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an  authentic experience! The Community Wellness Center Logistics Specialist ensures the operational excellence of IEHP’s Community Wellness Centers (CWCs) by overseeing logistics, facilities coordination, inventory management, and event support. Under the general direction of the CWC Supervisor, this position works closely with the CWC Management Team to address a wide range of facility support needs, equipment issues, and daily center activities. The Community Wellness Center Logistics Specialist enhances daily operations by implementing process improvements, supporting cross-functional teamwork, and maintaining a safe, welcoming, and efficient environment. This proactive, detail-oriented professional works effectively across diverse groups and responds to member needs with professionalism and care. Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation. Additional Benefits Perks IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more. Competitive salary State of the art fitness center on-site Medical Insurance with Dental and Vision Life, short-term, and long-term disability options Career advancement opportunities and professional development Wellness programs that promote a healthy work-life balance Flexible Spending Account – Health Care/Childcare CalPERS retirement 457(b) option with a contribution match Paid life insurance for employees Pet care insurance Key Responsibilities Facilities & Maintenance Oversight Oversee and manage inventory control for the assigned Community Wellness Center, including forecasting needs, implementing tracking systems, and ensuring compliance with organizational standards. Improve and direct facilities operations, including coordination and resolution of service work orders, proactive maintenance of building systems (HVAC, electrical, lighting), and oversight of repairs to ensure operational excellence. Conduct and evaluate routine facility inspections, ensuring adherence to security and safety protocols, OSHA compliance, and maintaining high standards for building functionality and appearance. Develop and maintain vendor relationships and service contracts.  Monitor performance to optimize cost-effectiveness and service quality. Plan and execute logistics for all special events and programs, ensuring alignment with strategic goals, resource allocation, and member experience standards. Monitor and manage CWC grounds and custodial operations, ensuring safety, cleanliness, and compliance with organizational standards. Collaborate cross-functionally with IEHP departments such as Facilities, Warehouse, and/or Information Technology, serving as the primary point of contact for operational needs and strategic improvements. Implement process improvements for inventory and facilities management, leveraging data and member feedback to enhance efficiency and reduce operational risks. Serve as logistics lead and IT point of contact, handling basic troubleshooting, managing service tickets to resolution, and maintaining clear communication with staff, partners and leadership. Operations Lead logistics planning and execution for all special events and programs, ensuring alignment with strategic goals, budget requirements, and member experience standards. Develop and implement process improvements for inventory management and event logistics to enhance efficiency and reduce costs. Serve as primary point of contact for internal and external stakeholders regarding space utilization, vendor coordination, and event operations. Provide guidance and mentorship to team members on best practices for logistics and resource management. Inventory & Supply Management Oversee and optimize inventory management for the Community Wellness Center, including forecasting supply needs, ensuring compliance with organizational standards, and maintaining accurate records for operational efficiency. Develop and implement advanced inventory tracking systems and process improvements, leveraging technology and best practices to reduce errors and improve reporting accuracy. Analyze operational metrics and member feedback to identify trends, recommending enhancements to inventory systems and event workflows that drive efficiency and improve member experience. Collaborate cross-functionally with Facilities, Warehouse, and leadership teams to align inventory strategies with organizational goals and ensure timely replenishment of critical supplies. Provide guidance and oversight for inventory-related tasks, ensuring accountability and consistency across all operational areas. Reception & Member Support Serve as the first point of contact at the CWC reception, delivering exceptional customer service, directing members to appropriate resources, and supporting quality improvement initiatives by identifying care gaps and contributing to new practice implementation. Perform any other duties as required, relevant to the position, center, and organization to ensure Health Plan operations and department business needs are successful. Qualifications Education & Requirements  Minimum of two (2) years of facilities experience required in addition to some experience in any of the following: Building systems (HVAC, Lighting controls, electrical power systems) Equipment (copiers, fax, general office equipment) Warehouse setting Electric Pallet Jack Cleaning/janitorial practices Building operation repairs Customer service Customer service experience in a managed care settin