Communication Specialist I

Overview Job Summary Air Methods Communications (AirCom) is the vital lifeline connecting our aircraft, clinical crews, healthcare partners, and communities. As a Communications Specialst, you will play a critical role in supporting lifesaving air medical missions by serving as the central point of communication between flight crews, hospitals, EMS agencies, and other authorized callers. Every call, coordination effort, and decision helps ensure our teams have the information they need to safely and efficiently transport patients when minutes matter most. This team works 12-hour night shifts with a 5:00 PM start time. Hourly rate starts at $24/hour . This position is for the November 2, 2026 hiring class Essential Functions and Responsibilities include the following:  Coordinate all flight coordination information, including computer data entry  Responsible for flight following from lift off to touch down, following all FAA and company regulations  Responsible for initial communications of public, private and flight-related calls coming into AirCom  Responsible for communications between pre-hospital health care providers and the receiving institutions  Promote communication between Communications Specialists, members of Flight team and outside agencies  Assist in training new employees  Other Duties as assigned.  Additional Job Requirements  Regular Scheduled Attendance  Ability to work 12-hour shifts and be on call as required  Compliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedure  Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position.  All employees must follow Air Methods’ employment practices and policies.  Supervisory Responsibilities  This position has no supervisory responsibilities.             Qualifications  To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.  Education & Experience  High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience. 1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA Ability to present a professional image on the telephone and radio  Skills  Ability to multi-task efficiently, works in a fast-paced environment on multiple projects, and has a strong attention for detail  Advanced customer service and phone skills  Excellent written and verbal communication skills  Ability to be a team player with a professional attitude  Ability to take and relay reports accurately  Strong interpersonal skills and a high degree of collaboration at all levels  Computer Skills   Intermediate with Microsoft Office Suite, including Word, Excel, and PowerPoint and Outlook  Certificates, Licenses, Registrations  NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred  Minimum pay USD $24.00/Hr. Maximum Pay USD $27.70/Hr. Benefits For more information on our industry-leading benefits, please visit our benefits page here.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)