Commercial Services Analyst

We’re looking for motivated, engaged people to help make everyone’s journeys better. The Commercial Services Analyst acts as a liaison between the commercial teams and operations teams, specific to operational and financial activities. This role will support the commercial services organization through change management, issue resolution, financial and operational analysis, along with pricing strategy and billing validation. This position will conduct analytics of current process & data, driving insights to identify opportunities to improve. Annual Hiring Range/Hourly Rate: $73,000 - $78,000 Per Year Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Commuter benefits Employee Discounts Main Duties and Responsibilities:   Supports the Company’s Commercial Services strategy by enhancing customer experience through collaboration and coordination with the internal functional teams.  Assists the Commercial Services Manager in executing Commercial Services initiatives to support the customer and business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).   Establishes and maintains communications with all levels of Airline/non-Airline teams and the Company’s internal functions which impacts customer relationships. Ensures contract compliance with all customer and airline service requirements.  Actively involved in the day-to-day activities specific to administrative operational aspects of customers  Distributes and communicates customer data impacting operations and internal departments  Identifies and develops key standard processes, across all customers, with focus on efficiency and synergy  Participates in key projects and initiatives that are designed to improve customer services levels, internal response times, and financial execution. Leverages technical skills to develop streamlined processes, ultimately leading to increased productivity, efficiencies and financial performance  Analyzes data, generates reports, and makes recommendations on trends, processes and procedures  Engage with internal departments to identify key initiatives, and leverages internal resources, structure and processes to drive improvements  Supports and sustains operational and financial execution  Identifies key data sources, and facilitates the flow of information throughout the organization, ensuring timely and accurate outputs  Qualifications    Education:   Bachelor’s Degree or relevant, equivalent work experience in Sales and Service is required  Work Experience:    Minimum 3 years of experience in Sales, airline and/or airline catering required   Previous project management experience preferred   Experience in a food related industry is preferred with exposure to multi-ethnic cuisines.   Experience working with international clients is advantageous to the position.   Technical Skills: (Certification, Licenses and Registration)  Must be able to obtain AOA access  Must have a valid driver’s license  Must have a valid passport  Job Skills:   Strong organization and/or project management skills   Account management Strong analytical skills   Advanced Microsoft Excel skills   Large scale catering operations or logistics, airline catering experience preferred   Sales and/or customer service experience   Able to shift roles and responsibilities as business needs change.   Able to work effectively in a team environment.   Able to find innovative ways to solve problems   Language / Communication Skills:   Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives. Fluency in a foreign language is beneficial to the position, however not mandatory.   Job Dimensions   Geographic Responsibility: US  Type of Employment: Full Time  Travel %: Willing to travel domestically and internationally as required.  Exemption Classification: Exempt  Internal Relationships: Operations, Account Services Group, Regional office counterparts  External Relationships: Customers, vendors  Work Environment / Requirements of the Job:    Extended work hours  High degree of confidentiality  Working knowledge of kitchen operations  Domestic and International customer experience in an operational setting  Combination of office and field (kitchen/CPU/supplier) work  Budget / Revenue Responsibility: (Local Currency)  Organization Structure   Direct Line Manager (Title):   Sr. Manager, Commercial Services   Dotted Line Manager (Title, if applicable):   N/A  Number of Direct Reports: N/A  Number of Dotted Line Reports: N/A   Estimated Total Size of Team: 2-5  gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:  Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that mak