Commercial Lines Account Manager

Primary Role:   The Commercial Lines Account Manager works collaboratively with the Producer and Account Executive managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier   relationships   and understanding client needs. Serves as   day to day   contact and provides resolution for client questions and issues.   Duties and Responsibilities:   Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making   Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations   Provides   a high level   of support to Producers in obtaining,   maintaining , and expanding business   May also   be responsible for   account rounding and   in accordance with   standard practices, policies, and procedures   Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards   Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts   Acquires   understanding of clients’ insurance   objectives   and critically analyzes and compares insurance plans to   determine   suitability. Stays abreast of changes in the insurance industry and other external conditions that may   impact   their clients   Makes   appropriate recommendations   to clients in response to those changes   Acts as   liaison   between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and   experience based   judgment to resolve. May also negotiate with underwriters and carriers   Troubleshoots billing issues   Responsible for overall retention of accounts in assigned book of business   Organizes client meetings when necessary   Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management   system   when necessary. Ensures the accuracy of data in those systems   Prepares reports for management as   required   Oversees functions performed by Account Administrators as   required   Supports, mentors, and trains Account Administrators, as necessary   Attends industry related continuing education training and courses   Performs other duties and projects as assigned   Key Competencies:   To perform the job successfully, an individual should   demonstrate   the following competencies:   Teamwork   - Supports everyone's efforts to succeed   Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.   Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.   Quality Management -   Demonstrates   attention to detail.   Project Management - Ability to lead a team and adhere to deadlines   Experience and Education:   Experience in an Account Manager/Account Administrator role in a brokerage environment preferred   Experience in customer service/ client facing role   required   Bachelor’s degree preferred   P & C License preferred (If not, will   need   to be obtained within the first   3 0 days   of employment)   Department Account Management & Service Required Experience: Less than 1 year of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team  [email protected] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.