Cloud Infrastructure Manager (SRF xxxx)

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Cloud Infrastructure, Data Center Infrastructure, Infrastructure Engineering, IT Operations Support, Team Management Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Advance how our customers operate while you advance your career. Join GDIT as a Cloud Infrastructure Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate as we provide enterprise IT operations and maintenance (O&M) services for the Department of Homeland Security's (DHS) Automated Biometric Identification System (IDENT), the Homeland Advanced Recognition Technology (HART) system, and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHS’s strategic mission. At the most critical moments of change, we’re there – bringing the resources, solutions, and expertise to help our clients take on some of the world’s biggest challenges – and GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation’s most critical national security, law enforcement, immigration and border management, and intelligence missions. With a career in Information Technology at GDIT, you’ll make the end user’s experience your priority and we’ll make your career growth ours. At GDIT, people are our differentiator. Our work depends on a Cloud Infrastructure Manager joining our program to lead the Infrastructure team responsible for operating and maintaining the infrastructure components in the production and non-production environments of these enterprise-scale, mission-critical systems: IDENT, HART, and the OBIM Cloud System (OCS).  In this role, you will manage infrastructure across a Government data center, Government-utilized Equinix data centers, and multiple cloud environments (including AWS GovCloud and Oracle Cloud Infrastructure (OCI)), oversee the O&M of hundreds of physical and virtual server endpoints and a petabyte-scale storage solution, and work proactively, collaboratively, and with an entrepreneurial spirit in providing O&M support to the customer and their Stakeholder communities in achieving their critical missions. This is a hands-on technical and people leadership position in a fast-paced work environment requiring deep infrastructure expertise, strong people and vendor management skills, and experience operating in highly regulated, high-availability environments. MEANINGFUL WORK AND PERSONAL IMPACT As a Cloud Infrastructure Manager, the work you’ll do at GDIT will be impactful to the missions of DHS and OBIM. If you’re passionate about leading teams, scaling complex infrastructures, and supporting a high-impact mission, we encourage you to apply. Team & Operational Leadership Lead, mentor, and develop a multidisciplinary Infrastructure team responsible for 24x7 operations and maintenance of on-premises and cloud infrastructure Establish and enforce best practices, standard operating procedures (SOPs), and runbooks for infrastructure operations, maintenance, and incident response Prioritize and manage work intake, including O&M activities, upgrades, migrations, and modernization projects, balancing mission needs, risk, and resource availability Drive a culture of accountability, continuous improvement, automation, and customer service across the Infrastructure team Infrastructure Operations & Maintenance (O&M) Oversee day-to-day O&M of ~2000 server endpoints (on-premise and cloud-hosted) and associated storage, backup, and infrastructure services and tools Ensure high availability, performance, capacity, and resilience of the supported infrastructure Manage lifecycle activities including provisioning, patching, upgrades, decommissioning, and refresh of compute, storage, and virtualization components Oversee backup, archival, and recovery operations for petabyte-scale data Partner with application, development, and security teams to ensure cloud and on-prem infrastructure meet performance, scalability, compliance, and security requirements Oversee infrastructure tooling / applications Service Delivery, Reliability, & Performance Own infrastructure-related service levels for availability, performance, incident response, and change execution; implement metrics and reporting to ensure adherence Support root-cause analysis (RCA) and problem management for major incidents, ensuring infrastructure-related corrective and preventive actions are implemented and tracked Implement and refine capacity planning for compute, storage, and cloud resources to meet current and projected workload demands Collaborate closely with application, database, network, security, and development teams to proactively identify performance bottlenecks and plan improvements Security, Compliance, & Governance Ensure infrastructure operations comply with DHS, OBIM, and federal security and compliance requirements, including relevant directives, standards, and Authority to Operate (ATO) conditions Partner with security team, customer ISSOs, and DHS compliance teams to support audits, security assessments, POA&M remediation, and continuous monitoring Support implementation of hardening baselines, patch management, configuration management, and access controls across all managed platforms Stakeholder & Vendor Management Serve as a primary point of contact for infrastructure-related issues and planning with program leadership, the customer, and cross-functional teams Communicate clearly and effectively with DHS/OBIM