Clinic Manager

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.    The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. General Job Description Under the direction of the Clinic Director, assists in the day-to-day administration and coordination of the clinic and/or specified department(s) within the clinic. This includes acting as covering Director on site and off, in his/her absence, including rotated Saturday clinics when needed. Assists in ensuring that clinic is opened and closed on time daily. Ensures that all regulatory standard are met or exceeded and adhered to on an ongoing basis (Joint Commission, CLIA, DHS- licensing & certification, OSHA, etc.). Job Roles Assists Clinic Director with screening potential candidates for positions within the clinic and provides input into employee’s evaluations upon request.   Assists to ensure that all regulatory standards are met or exceeded and adhered to on an on-going basis (JCAHO, CLIA, DHS – Licensing & Certification, OSHA, etc.)   Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.   Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.   Conducts work in an appropriate, timely, collaborative, accurate and thoughtful manner, bringing questions coupled with recommendations to Clinic Director. Must be action-oriented with negotiating skills adequate to responsibility held. With support from supervisor, responsible for the timely facilitation and management of identified projects, delivering consistent, high quality work.   Maintains and role models a clear focus on customer service including handling patient complaints from the call center or from patients/ families in the clinics as directed by Clinic Director. Work to resolve complaints using AIDET and the FHCSD Standards of Conduct. Under the specific direction of the Clinic Director, provide supervision and coaching to site staff on the use of customer service in coordination with agency standards and policies. Strive when possible to identify root causes of complaints for trending and systematic improvement.   Maximizes staff engagement and professional contributions through an effective, supportive management style. Effectively coaches and supports staff in their adherence to process standards including improvement measures, AIDET and Standards of Conduct under the direction of the Supervisor. Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured. Participates in Kaizen and Visual Management implementation strategies. Performs other duties as assigned at the discretion of the Clinic Director.   Provides positive and effective representation of agency. Promotes a patient friendly, clean and organized facility.   Provides/ensures staff receive all new hire and annual trainings on time.   Responsible for required clerical duties that are critical to running the clinic to include management of hourly employee time sheets, daily collection and reporting of daily productivity, coordination of cash bags and associated cash drawer reports, preparation of standard work documents, policies, preparation and dissemination of clinic meeting minutes and other duties assigned by Clinic Director. Under the direction of the Clinic Director, responsible for opening and monitoring provider schedules.   Responsible for understanding processes that make up the clinic’s patient flow to include identification of bottlenecks, delays, processes to better support providers’ ability to spend their time efficiently and effectively in patient encounters, and related flows of supplies and information to support patient care. Under the specific direction of the Clinic Director, collaborate with other staff in the flow to include PSRs, nursing, referrals specialists, lab staff, medical records staff and others. Participate with Directors and other staff throughout the agency in improvement work to include standardization, 5S and other targeted improvement projects. Collect and prepare data to support improvement work including use of excel spread sheets, manual data collection sheets, and interfac