Client Services Manager, Hospice

Client Services Manager – Hospice | North Bergen, NJ Salary: $55,000–$65,000 annually plus quarterly bonus opportunity based on performance Schedule: Full-time | Fully on-site | Monday–Friday | 8:30 a.m.–5:00 p.m. | No on-call requirement Benefits: PTO, comprehensive benefits, 401(k) match, and quarterly bonus opportunity BAYADA HOME HEALTH CARE is seeking a full-time Client Services Manager (CSM) for our New Jersey Hudson Hospice (NHH) office in North Bergen, NJ. This newly created, fully on-site role will be a central resource for hospice intake, client and family communication, service coordination, and office operations across Hudson County and surrounding areas, including Bergen, Passaic, and Essex counties. Our NHH team provides compassionate hospice care to clients and families throughout the community. At a meaningful time in life, our hospice professionals help clients experience comfort, dignity, and peace while supporting families with reliability, respect, and heartfelt care. If you are an organized, upbeat, and flexible service professional who can move quickly, communicate clearly, and stay open-minded through change, this could be the next step in your career. This Client Services Manager position is ideal for someone with strong intake knowledge who enjoys helping families, coordinating care, and making sure a hospice office has the information and support needed to respond well to every referral. What you’ll do Manage a high-volume hospice intake process, with referrals received through email, fax, and phone calls Respond quickly to new referrals and contact clients or families, ideally within 30 minutes or less when possible Gather required referral information and complete accurate intake forms Verify insurance and financial information and confirm hospice history when applicable Confirm that clients are appropriately entered in the electronic medical record (EMR) system Obtain or confirm physician orders needed for hospice services Review consents and explain hospice services to clients and families as part of the intake process Schedule hospice evaluations and coordinate next steps with the Clinical Manager and interdisciplinary team Serve as a responsive resource and advocate for clients, families, caregivers, and field employees Coordinate client services, staffing, and scheduling based on client needs, location, availability, and service requirements Monitor client and employee needs, respond to urgent concerns, and help resolve service or scheduling issues Maintain accurate and timely client information, service records, employee files, and required documentation Participate in recruiting field employees from initial inquiry through interview, orientation, and onboarding Collaborate with office leadership and recruiting partners to anticipate staffing needs and support future growth Support Day One orientation and ongoing onboarding for field employees Document and follow up on complaints, incidents, client concerns, and employee issues Use BAYADA systems and resources to support reliable service delivery, operational excellence, and compliance Welcome clients, families, visitors, and field employees while helping create a positive, collaborative office environment Model The BAYADA Way and help build a mission-driven, team-oriented culture What you bring Required Strong intake experience and knowledge, preferably in healthcare, hospice, home care, or another service-based environment Must be comfortable working fully on-site in a collaborative office setting Strong organization, prioritization, communication, and problem-solving skills Ability to move quickly and manage multiple competing priorities while responding to clients and families in a timely manner Upbeat, flexible, open-minded approach and comfort working through change Strong relationship-building skills and a client-focused approach to service Comfort using computer systems for documentation, communication, scheduling, and record management Preferred Hospice agency experience, particularly hospice intake experience Experience with referral intake, benefits verification, authorizations, physician orders, consents, or service coordination Prior management, supervisory, or team-lead experience Medical Assistant or LPN background Prior Client Services Manager or similar office-operations experience Familiarity with Homecare Homebase (HCHB) or similar healthcare documentation and scheduling systems Spanish bilingual skills Why join BAYADA Support a mission-driven hospice team serving clients and families throughout Hudson County and surrounding communities Join a supportive, values-based nonprofit organization Help strengthen a growing office by making intake and service coordination more responsive and reliable Build meaningful relationships with clients, families, field employees, physicians, and community partners Work from a fully on-site office with covered or indoor parking and an on-site cafeteria Access hospice-specific training, mentorship, and career growth opportunities Enjoy paid time off, a comprehensive benefits package, and quarterly bonus opportunity Make a meaningful difference for clients and families during one of life’s most important transitions Grow your career as a Client Services Manager within a respected organization Bring your operational leadership and relationship-building skills to a team that values compassion, accountability, and excellence Benefits BAYADA offers a comprehensive Total Rewards program designed to support employees with health plan options, flexibility, and long-term financial security. Learn more at https://www.bayada.com/benefits . Benefits may include: Medical, dental, and vision coverage Paid holidays, vacation, and sick time 401(k) with company match Employer-paid life insurance Empl