Client Service Associate (On-site)

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com . Our Dubuque IA office has an excellent opportunity for a Client Service Associate.  In this role you will be working on an Advisor Team supporting all aspects of the client experience. We are seeking candidates that have a passion for providing exceptional client service, along with the drive and motivation to deliver results for our fast-growing Team. This is an in-office position. In the spirit of pay transparency, we are excited to share the base salary range for this position is $45,000.00 - $60,000.00.  We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one. Primary Job Functions  Reception/ Office Ensure office is welcoming; greet clients. Schedule meetings manage distribute mail Order office slash marketing materials; support vendors and technology sponsors. New Client Onboarding Ensures accurate completion of prospect or new client paperwork and account set up    Follow up on funds transfer from surrendering company  Maintains (CRM) database and client files (Filing, copies, data input)  Record incoming assets to the appropriate blotting tool  Client Relationship Management Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.  Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing  May work with client’s tax or legal counsel on client concerns  Gather client data and may prepare the materials for client meetings and reviews  Industry/Product/ Company Knowledge Demonstrates knowledge and can accurately execute against WE’s Suitability Guidelines, operational processes and sales model  Understands financial terminology and products   Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices  Attends Client Services and company educational events   May attend vendor presentations  Team and Corporate Support Assists Advisor Team Operations to streamline processes  Completes operational projects to support enhancements and changes  Communicates process and sales updates to team  Education/Qualifications 4-year college degree preferred   0-3 years of industry experience  Customer Service training, knowledge or experience  Solid oral and written communication skills  Strong attention to detail  Good problem-solving skills  Proficient with Microsoft Office  Ability and interest to learn financial concepts and products  Ability to work with deadlines, be flexible under pressure and prioritize work  Ability to work as a team member  Ability to learn WE’s sales model, processes and procedures Ability to learn financial product features and riders  Ability to learn the review process and how the review is completed  Salesforce experience a plus WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. Thus, the entire salary range for those who are classified as the Client Service Associate level is $42,500 to $63,7500. However, the base salary range bolded above is what we expect to pay as a starting range for this position. #LI-NR1 #LI –Onsite Comprehensive Benefits Offerings Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities: Training and professional development Medical, dental and vision coverage (Available to full-time employees and their families) Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses Life and AD&D insurance – employer paid and voluntary options Short-term and long-term disability, workers compensation – employer paid 401k with match and profit sharing Wellness programs and resources Voluntary benefits, including pet insurance 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service) 12 paid holidays each year (10 pre-determined and 2 floating days) Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure) Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements) Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700 Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify. Click the following link to view F