Change Management Specialist

Exemption Status: United States of America (Exempt) $156,148 - $218,608 - $281,067 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.” This position is not eligible for Sponsorship. MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Summary The Change Management Specialist will own or support change strategy and execution for complex or highly visible enterprise programs. This role translates program objectives into an actionable change plan that prepares impacted stakeholders, supports adoption, manages operational and compliance risk, and helps leaders achieve measurable outcomes. The role should be able to organize inputs across readiness, communications, training, go-live planning, command center support, and post-launch stabilization. Essential Duties and Responsibilities include the following. Other duties may be assigned. Lead or support end-to-end change strategy, planning, and execution for complex, strategic, cross-functional programs. Own or support implementation of program-level change plans across product readiness, stakeholder engagement, communications, training, business readiness, go-live preparation, command center support, hypercare, and transition to long-term support. Conduct detailed stakeholder, change impact, readiness, adoption risk, training needs , support model, and go-live risk assessments across business, clinical, operational, technology, client-facing, and compliance groups. Independently or in partnership with Change Lead II or III, develop integrated change strategies that include sponsorship, communications, engagement, training, business readiness, resistance management, cutover support, reinforcement, adoption measurement, and stabilization measures. Partner closely with program managers, product owners, operational leaders, technology teams, compliance, HR, communications, support teams, and subject matter experts to integrate change work into program delivery plans. Create and manage executive-ready change plans, sponsor action plans, stakeholder engagement plans, communications calendars, training roadmaps, readiness dashboards, and hypercare plans. Assist project teamsleads in preparation for Change Management COE reviews. Assist Director-Change Management with conduct of Change Management forum. Identify readiness governance routines, including escalation of adoption risks, stakeholder misalignment, support model gaps, training gaps, access/permissions issues, operational readiness gaps, and decision blockers. Resolve issues independently or with assistance of Change Lead II or III or Director-Change Management Coordinate launch and transition communications across internal teams, and where applicable, external/client-facing audiences or long-term support teams. Represent assigned projects at daily live support routines. Support dashboard/reporting needs, issue triage workflows, and post-go-live stabilization plans. Measure adoption and readiness using qualitative and quantitative feedback, usage data, training completion, support volumes, operational indicators, stakeholder sentiment, and program-specific success metrics. Coach product owners, business change champions, and program team members assigned to the initiative. Supervisory Responsibilities          No supervisory responsibilities Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience BS/BA and 13+ years’ experience or equivalent combination of education and experience, and 10 years of SME in respective areas   Computer Skills Intermediate to advanced knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint) Intermediate to advanced knowledge of MS Project or SmartSheet and Visio Intermediate knowledge of at least one content management system (e.g. SharePoint, Confluence, wiki) JIRA and PowerBI experience highly desirable Demonstrated ability to learn new software tools Certificates, Licenses, Registrations PMP or other project management certification, desired, but not required Other Skills and Abilities Experience leading chang