Central Scheduling

Position Overview The Central Scheduling Access Care Representative (ACR) at United Health Services (UHS) helps patients take the next step in their care by making scheduling, registration, and insurance verification as smooth as possible. In this role, every conversation matters—whether answering questions, gathering information, or connecting patients with the right services. By working closely with clinical and administrative teams, the Central Scheduling ACR supports a positive patient experience, timely access to care, and accurate front-end revenue cycle processes. Primary Department, Division, or Unit: Access Care, UHS Revenue Cycle Operations Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $17.05 - $22.17 per hour, depending on experience ----- Job Responsibilities   Essential Functions:   Perform patient registration, appointment scheduling, and insurance verification to support   timely   access to care and   accurate   account setup   Deliver courteous, professional service to patients and families through phone, electronic, and   in ‑ person   interactions   Collect, review, and enter complete and   accurate   demographic and insurance information to support   accurate   billing and account processing   Respond to patient questions and provides   appropriate information   while protecting privacy and confidentiality   Monitor patient   wait   times and collaborate with team members to communicate delays and improve patient flow   Scope and Impact:   Contribute directly to patient experience, access to services, and   front ‑ end   revenue cycle accuracy   Exercise judgment within established procedures when addressing scheduling, registration, and   insurance ‑ related   issues   Work collaboratively with peers and leaders to resolve issues that affect service quality and operational efficiency   Support operational and departmental needs through occasional travel between organizational locations and, when   required , operation of a system-owned vehicle;   maintain   eligibility to meet organizational driving requirements when such travel is necessary   Compliance and Professional:   Adhere to HIPAA and organizational privacy standards when handling patient information   Follow regulatory, billing, and financial compliance requirements applicable to access and registration activities   Complete required training, competencies, and performance improvement activities within established   timeframes     Work and communicate with a respectful, problem-solving approach   Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations   As applicable to your role, support   cybersecurity   and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments,   monitoring   third-party compliance, and promptly reporting identified supply chain or cybersecurity risks   Additional Expectations:   Maintain awareness of supplies and coordinate restocking to support uninterrupted operations   Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions   Execute responsibilities   in accordance with   organizational policies, procedures, and applicable regulations   Perform   additional   responsibilities as   required   to meet department and organizational needs   Position Qualifications   Required:   High School diploma or equivalent   At least 1 year of customer/patient-facing experience directly interacting and communicating with the public   Preferred:   NAHAM   Certified Healthcare Access Associate (CHAA) certification   Driver License   Up to 1 year of direct experience performing the exact or   very similar   duties required by the job within the same role or function   Up to 1 year of technical/systems experience using specialized tools, software, or equipment   required   for the role   Up to 1 year of healthcare experience working in the healthcare industry in any job function   ----- Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. ​ Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. ​ Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, a