CDS Service Platform Specialist (Secret Clearance Required)

Date Posted: 2026-09-14 Country: United States of America Location: US-TX-RICHARDSON-C17 ~ 1717 Cityline Dr ~ CITYLINE C17 Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​ Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required on day 1 At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team. Summary of Role RTX Classified Digital Services / Classified Workplace Services is seeking a hands-on Atlassian Data Center Platform Specialist to modernize and consolidate legacy service management platforms supporting classified and unclassified operations. This role will help design, configure, deploy, and maintain next-generation service management capabilities using Jira Service Management (JSM), Jira, and Confluence, with integrations to Microsoft Power Platform, SharePoint, Splunk, and other enterprise tools. The specialist will work with a small agile platform engineering team to establish new environments, migrate legacy workflows, and develop repeatable best practices that support scalability, reliability, governance, and classified mission readiness. This is a practitioner role requiring hands-on expertise with Atlassian Data Center capabilities, including JQL, ScriptRunner/CMJ, complex workflow configuration, platform governance, integrations, and system administration. What You Will Do Configure and maintain Atlassian Data Center environments, including Jira, JSM, and Confluence. Perform system administration activities including upgrades, patching, reindexing, node maintenance, performance optimization, and database coordination. Design and optimize JSM portals, request types, workflows, permissions, notifications, SLAs, automation, and queue strategies. Translate ITIL/ITSM requirements into scalable Atlassian configurations supporting Incident, Problem, Change, Service Request, and Asset Management. Implement and manage JSM Assets/CMDB capabilities for hardware, software, and enterprise assets. Develop dashboards, Jira Product Discovery, and Advanced Roadmaps to provide actionable operational and service metrics. Establish platform governance, standard configurations, naming conventions, permissions, and configuration management processes. Evaluate and manage Atlassian Marketplace applications such as ScriptRunner, Refined, and Advanced Automations. Develop and maintain integrations with external platforms using REST APIs and webhooks, including SharePoint, Splunk, IdP/SSO, collaboration, monitoring, and CI/CD tools. Support legacy platform migrations and the deployment of new classified and unclassified environments. Conduct system hygiene and configuration audits to improve platform performance, stability, security, and maintainability. Provide Tier 2/3 administration and troubleshooting support for complex platform issues. Develop technical documentation, configuration guides, operational runbooks, policies, templates, and Confluence knowledge articles. Develop and deliver training and knowledge-transfer materials for service desk agents, stakeholders, and end users. Identify opportunities for continuous service improvement through user feedback, operational metrics, and platform telemetry. Partner with architecture and engineering teams to ensure deployment readiness and long-term platform scalability. Qualifications You Must Have Typically requires a University Degree or equivalent experience and 5+ years of relevant experience, or an Advanced Degree and 3+ years of relevant experience. 3+ years of hands-on experience administering, configuring, and supporting Atlassian Data Center environments, including Jira, JSM, and Confluence. Experience with REST APIs, SQL, and scripting using Groovy, ScriptRunner, Python, or similar technologies. Experience with Linux server environments and LDAP/SSO configuration. Experience supporting large-scale IT environments. Active and transferable U.S. government-issued Secret security clearance required prior to start date. Qualifications We Prefer ITIL v3 or v4 certification. Strong knowledge of IT Service Management (ITSM) principles and ITIL frameworks. Demonstrated experience configuring JSM Assets/CMDB, automations, SLAs, customer portals, and workflows. Atlassian certifications such as ACP-120 Jira Administration for Data Center, ACP-420 JSM Health Check, or Atlassian Certified System Administrator. Experience with Atlassian Marketplace applications, including ScriptRunner, Refined, and Advanced Automations. Experience integrating Atlassian platforms with SharePoint, Splunk, Microsoft Power Platform, IdP/SSO, Slack/Teams, monitoring tools, CI/CD pipelines, or ERP/CRM systems. Experience migrating legacy service management platforms to Atlassian. Experience working in aerospace, defense, manufacturing, or other highly regulated environments. Experience supporting classified environments and cross-domain operations. Strong ability to translate business and ITSM requirements into scalable, user-focused technical solutions. Demonstrated ability to lead diverse technical teams and collaborate effectively across functions. Work Location Hybrid –