Cash Operations Coordinator (Phoenix)

Company Federal Reserve Bank of San Francisco We are the Federal Reserve Bank of San Francisco — public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nation’s central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow. At the SF Fed, we approach our work with integrity and a commitment to service. The Phoenix office currently has an excellent opportunity for an Operations Coordinator. The successful candidate will be responsible for providing leadership and support in various matters related to risk management and compliance, training, and business process improvements. The operations Coordinator will collaborate with Phoenix Cash Management to ensure operations teams are working efficiently and in compliance with all prescribed departmental guidelines. This is a developmental opportunity for anyone seeking a position of greater responsibility with the Cash operation. Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired. Location: Federal Reserve Bank – Phoenix Processing Center (PPC) (100% on-site) 1550 North 47th Avenue, Phoenix, AZ 85043 Work Hours: 40 hours Monday- Friday 4:30 am-1:30pm. Must have flexibility to work between the hours of 4:30 am to 4:30 pm due to operational needs. Key Responsibilities: Assign and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency, and effectiveness) Acts as a liaison between management and staff, communicating management decisions and rationale, and sharing team issues with management Works effectively in a team environment by displaying strong collaboration and interpersonal skills Communicates and interacts with others effectively and professionally Regularly assume a lead role in researching, clarifying, and resolving operational challenges of varying degrees of complexity across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, and accounting and settlement activity Contribute to the achievement of a strong quality program and audit readiness activities by collecting and reviewing documentation for accuracy and completeness Monitor adherence to risk management requirements through the completion of risk assessments Monitor and optimize equipment performance through evaluating machine utilization statistics, identifying reoccurring machine issues, and coordinating preventative maintenance and repair activities Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures Seeks opportunities for improvements on production, risk management performance, and employee-focused initiatives that drive engagement and growth Provide recommendations to management Manage historical reports and records according to retention guidelines. Maximize inventory management efficiencies through active monitoring of backlog and inventory targets Collect, prepare, and validate operational statistics prior to finalization and transmission Prepare analytical statistics outlining operational performance for management decision making Participate on local and District projects and assignments that focus on operational improvements, compliance, and technological advancements Performs other duties as assigned Requirements: 4 years of related experience working in a fast-paced, highly productive high-speed processing environment and consistently exceeding expectations in this area AA Degree or equivalent work experience Solid working knowledge of department policies and procedures, applicable custody, control, security, security, compliance procedures and requirements Strong attention to detail, teamwork, and customer service orientation Strong time management and organizational skills to effectively manage multiple priorities at one time Experience working cross-functionally to meet internal and external client needs Experience working independently to complete tasks Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner. Clearly communicate recommendations to management Exhibits strong written and oral communication and diplomacy skills when working with staff, management, and customers Possess the technical aptitude to learn and effectively operate systems, computer-based applications, equipment, and tools utilized in the daily operating environment (including BPS 3000, Control Center, BCAPS, EMS and FedCash Central) Possess analytical skills to evaluate data points to uncover operational anomalies requiring management action Experience with Microsoft Office – Word, Excel, Access, and PowerPoint Hourly Range: Min: $27.31/hour - Mid: $35.48/hour - Max : $43.61/hour (Location: Phoenix, AZ) Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data. Benefits:  At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension.  The Bank is committed to providing reasonable accommodations to indi