Business Systems Analysis Manager (Corporate Communications Systems)

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. NBCUniversal’s Enterprise Business Solutions Team builds products that provide essential capabilities to organizations throughout NBCUniversal. The team leverages deep relationships with our engineering counterparts to build cohesive, end-to-end solutions for their clients or users.  As part of the Enterprise Business Solutions Workplace team, the Business Systems Analysis Manager partners with Corporate Communications and technology stakeholders to deliver and enhance enterprise communications and employee engagement solutions. This role supports the evaluation, implementation, and optimization of technologies including intranet and internet platforms, content management systems, email marketing and campaign management tools, event management solutions, and employee communications technologies. The role serves as a subject matter expert, translating business needs into scalable technology solutions, leading complex initiatives, and collaborating with business, engineering, and vendor partners throughout the product lifecycle. Leveraging strong analytical, product management, and project delivery skills, the Business Systems Analysis Manager drives continuous improvement, provides technical guidance, supports solution and design decisions, and ensures platforms effectively meet business objectives while delivering a reliable and engaging user experience. Responsibilities: Serve as the subject matter expert for Corporate Communications technology platforms, including intranet and internet solutions, content management systems (CMS), email marketing and campaign management platforms, event management technologies, employee engagement tools, and related communications technologies. Lead the analysis of complex business needs, processes, data, and systems to define solution strategies that improve efficiency, reliability, and business outcomes  Break down ambiguous, multi-variable problems; evaluate alternatives, risks, dependencies, and trade-offs; and recommend practical, data-informed solutions  Define product vision, strategy, roadmaps, and success measures for key Workplace technology products and services  Partner with business stakeholders, engineering teams, and enterprise architects to translate strategic needs into scalable technical solutions and inform solution and architectural decisions  Translate complex requirements into actionable deliverables, including process models, user stories, technical and functional specifications, acceptance criteria, and implementation plans  Lead and prioritize product backlogs based on business value, technical feasibility, risk, dependencies, and stakeholder priorities  Lead planning, design, review, and decision-making sessions across product, engineering, operations, and business teams to drive alignment and successful execution  Provide technical guidance and oversight throughout the product development lifecycle, ensuring requirements, design decisions, integrations, data sources, and controls are clearly understood and validated  Oversee project scope, resources, risks, budgets, proposals, and statements of work; direct third-party solution providers to ensure deliverables meet business and technical expectations  Lead stakeholder engagement for testing, demonstrations, deployment, and operational readiness, resolving complex issues and escalating material risks as needed  Communicate recommendations, decisions, progress, risks, and changes to technical and non-technical stakeholders, adapting style and using influence to build alignment across the wider business  Define release scope and governance, ensuring product features, enhancements, dependencies, support requirements, and implementation decisions are documented and communicated  Serve as an escalation point and trusted advisor for complex platform, process, integration, data, and support matters  Mentor and coach junior team members, strengthen standards and reusable methods, and promote consistent delivery practices across the team  Requirements: Bachelor’s degree in business, data and analytics, computer science, or a related field 5+ years of experience supporting Corporate Communications, Internal Communications, Employee Experience, Digital Workplace, or Marketing Technology solutions, including intranet and internet platforms, content management systems, email marketing and campaign automation tools, event management platforms, employee engagement solutions, and digital asset management technologies. 5+ years of product or