Business Support Services Manager (Onsite)

Date Posted: 2026-09-23 Country: United States of America Location: US-MI-NORTON SHORES-4905 ~ 4905 Stariha Dr ~ STARIHA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.  Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. What You Will Do: Join Pratt & Whitney Component Solutions (PWCS) in Muskegon, Michigan, as the Business Support Services Manager and play a critical role in the transformation of our business systems, processes, and digital capabilities. This is a high-impact leadership role at the intersection of business operations, SAP, digital transformation, and continuous improvement. You will lead the PWCS transition from SAP ECC to S/4HANA, oversee critical ERP and boundary-system integrations, drive business process improvements, and serve as a strategic partner to business and Digital Technology (DT) leaders. You will lead a team of business support professionals while working across functions including Operations, Supply Chain, Finance, Engineering, Procurement, IT/DT, and external partners. The role requires someone who can translate business needs into effective system and process solutions, lead complex cross-functional initiatives, and balance strategic transformation with day-to-day system stability. This is an opportunity for an experienced SAP/ERP leader who enjoys solving complex business problems, leading transformation, and working across organizational boundaries to have a direct impact on PWCS operations and employee and customer experience. Key Responsibilities: Lead the PWCS transition from SAP ECC to S/4HANA, directing SME engagement, process definition, requirements development, and testing strategy. Ensures business continuity, escalates critical risks, and partners with DT leadership to drive resolution and support legacy boundary systems. Drive key Pratt & Whitney Canada (PWC) and RTX global initiatives that enhance customer and employee experience. Oversees demand scoping for SAP and digital projects, aligning DT and business priorities and leading automation efforts to strengthen PWCS operational efficiency. Provide strategic leadership to BSS staff, including direct supervision, coaching, performance management, and fostering collaboration across P&W employees and contractors. Oversee business-owned processes, set system usage standards, and identify cross-functional improvement opportunities. Serve as Local Security Coordinator for PWCS, overseeing EPM security administration and ensuring compliance with SAP access controls, including annual eSOX and sensitive/conflicting transaction reviews. Oversee system testing across ERP platforms (SAP, EDI, SPEC2000), including security, disaster recovery, and regression testing for changes impacting SAP integrations (OneSource, Ariba, B2B, APIs). Lead implementation and stabilization of SAP boundary system integrations (Supplier Collaboration Portal, Ariba oneRTX, Esker, Documentum), partnering with PWC DT to manage testing, troubleshooting, and user impact mitigation. Support PWCS FTZ (Free Trade Zone) deployment by providing SAP functional and landscape guidance to Thomson Reuters, contributing to testing, readiness, and go‑live activities. Identify and drive process improvements across PWCS to enhance system performance, streamline operations, and support RTX strategic goals. Qualifications You Must Have: Bachelor’s Degree and a minimum of 8 years of relevant experience, OR an Advanced Degree and a minimum of 5 years of prior relevant experience. 5+ years of hands-on experience working with SAP ERP in a business, functional, or business systems capacity, including SAP ECC Experience supporting SAP-enabled manufacturing, supply chain, procurement, materials management, or related business processes in a complex enterprise environment. Experience developing or executing ERP system testing strategies, including functional, integration, regression, or user acceptance testing. Demonstrated follow-through, accountability, and sense of urgency in resolving business and system issues Qualifications We Prefer: Experience in leading or supporting SAP S/4HANA transformation or ECC-to-S/4HANA migration. Experience with project, program, or portfolio management, including scope, schedule, risk, dependencies, and stakeholder management. Previous experience directly managing employees and leading cross-functional teams Experience using Power BI, data analytics, or other reporting/visualization tools to support business decisions. Excellent written and verbal communication skills Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Learn More & Apply Now! As part of our commitment to maintaining a secure h