Business Operations Manager

Team: Business Operations Reports to: Business Operations Lead Location: New York City In-office: 3 days per week (Tuesday, Wednesday, Thursday) About Axial Axial’s mission is to unleash the power of private capital markets for entrepreneurs - and we’re doing so by building an online platform that is transforming American small business M&A. Founded in 2009, Axial is an NYC-based financial technology platform serving more than 10,000 participants in the private-company M&A market, including private equity firms, corporate acquirers, boutique investment banks, and business owners looking to sell their companies. In 2025, approximately half of the U.S. SMBs - companies generating between $5 million and $150 million in revenue - that explored an M&A exit used Axial, resulting in more than 3 million buyer-seller connections across 12,500+ deals. We’re a lean, high-conviction team building category-defining products for a market that moves quickly and trusts carefully. That demands speed, judgment, and a high standard of execution. Role Overview We are looking for an outstanding Business Operations Manager to help scale how Axial’s Business Operations team and go-to-market (GTM) organization operate. Reporting to Axial’s Business Operations Lead, you will help improve the productivity, decision-making, and operating performance of Axial’s go-to-market organization, while also building new technical capabilities and making critical information more accessible across the company. This is a senior individual-contributor role for a high-horsepower technical and analytical generalist, with meaningful opportunities to lead through the management of offshore teams and other external resources. You will move fluidly between building automations, AI-powered tools and related infrastructure, analyzing complex data, improving GTM systems, managing external resources, and helping leaders make better operating decisions. The role is highly hands-on and requires someone who is equally comfortable working in Excel or Google Sheets, configuring systems, building lightweight technical solutions, and presenting clear business recommendations. You will spend the majority of your time independently leading proactive quarterly priorities from scoping through implementation and adoption, while also responding to requests from GTM and company leaders. You will use judgment to question the status quo, identify underlying problems, recommend higher-value approaches, and prioritize work appropriately. You will also scope and QA the work of more junior teammates while managing offshore teams, consultants, contractors, and other external service providers. This role is best suited to someone who combines exceptional analytical ability, technical curiosity, strong business acumen, resourcefulness, clear communication, and an unusually high standard of organization and reliability. The right person will create meaningful leverage for the Business Operations Lead by consistently turning ambiguous business needs into complete, accurate, and practical solutions. Responsibilities Business Intelligence and Data Analysis: Lead analytical work across the full member lifecycle, including target setting, territory design, campaign performance, productivity, and customer retention. Work deeply in spreadsheets, build dashboards and reporting, and translate findings into clear business recommendations. GTM Systems and Workflow Automation: Build and maintain automations, integrations, scripts, and lightweight internal tools using technologies such as n8n, Zapier, Clay, Google Apps Script, APIs, SQL, and AI-enabled development tools. Own and improve workflows across systems such as Salesforce, HubSpot, Outreach, Gong, and related GTM tools.  Offshore Team and External Resources Management: Manage Axial’s offshore operations team and other external resources, including consultants and service providers. Set priorities, translate business needs into clear workstreams, review output, provide feedback, evaluate performance and cost-effectiveness, and continuously assess whether work should be automated, simplified, outsourced, brought in-house, or eliminated. Business Operations & GTM Strategy : Act as a thought partner to BizOps and GTM leaders on targeting, segmentation, campaign strategy, operating processes, goals, and team performance. Identify high-value opportunities, bring forward strong project recommendations, contribute to quarterly planning, and question existing approaches or priorities rather than defaulting to the status quo. Project Ownership and Prioritization: Independently lead projects from initial scoping through analysis, implementation, adoption, and follow-through. Spend the majority of your time driving proactive quarterly priorities while balancing reactive requests. Bring larger or tradeoff-heavy work into weekly project-scoping discussions with a recommendation. Functional Leadership and Team Development: Support the development and effectiveness of more junior teammates by providing guidance on analytical, technical, and project-execution questions. Partner with their manager to help scope selected work, review high-impact deliverables, and share constructive feedback, documentation, and best practices. Contribute to stronger standards and ways of working across the Business Operations team. Qualifications Experience: 5 - 7 years of professional experience, with most of that experience in Business Operations, Revenue Operations, GTM Operations, GTM Engineering, Sales Operations, or a closely related role. Strong candidates may have started in consulting, investment banking, engineering, analytics, or another rigorous field before moving into an operating role. Operating Experience: Experience succeeding in a fast-paced, high-growth operating environment is strongly preferred. Exposure to both a larger organization and an earlier-stage company, or experience consul